Pharmacy Technician

CVS Health • Advance, NC

22d • $16 - $24 • Onsite

About The Position

CVS Health Pharmacy Technicians support the pharmacy team in delivering operational and service excellence in retail locations. They are often a first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow standard operating procedures, pharmacy workflow practices, and applicable laws and policies, and contribute to a safe, inclusive team culture. After starting in the role, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until requirements are satisfied.

Where permitted by law and supported by required training and certification, technicians may deliver additional patient health care services, including immunizations and point-of-care testing, and may staff offsite clinics. Technician immunizers must complete additional licensure and training requirements, educate patients about vaccines, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

This is a part-time position with anticipated weekly hours of 20. The typical pay range is $16.00–$24.00 per hour. The role requires regular and predictable attendance, including nights and weekends, and may involve travel to other stores in the market as business needs require.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If state pharmacy regulations do not specify a minimum age, be at least 16 years old.
• If state pharmacy regulations do not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate attention and focus, including the ability to concentrate, switch tasks, and confirm prescription information and label accuracy.
• Demonstrate customer-service and team-orientation skills, including friendly assistance and appropriate responses to patients’ reactions.
• Use verbal and written communication effectively and demonstrate active listening.
• Use math to solve dispensing-related problems, such as calculating tablet quantities and days’ supply.
• Identify challenging patient or colleague interactions and choose an appropriate course of action.
• Meet the physical demands described for the role, including extended periods upright, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual acuity.
• Communicate detailed spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and voluntarily travel to stores in the market to work shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and privacy and security.
• Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics where allowed and appropriately trained and certified.
• For technician immunizer duties where permitted, complete required licensure and training, educate patients about vaccines, refer vaccine questions to the Pharmacist-on-duty, monitor and respond to adverse reactions, report adverse events, collect and document patient information, and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy; concentrate on tasks and shift between tasks to meet patient and business needs.
• Assist people in a friendly manner, recognize and respond appropriately to patients’ reactions, communicate and listen effectively, use math to support prescription dispensing, and select appropriate actions to resolve challenging interactions.
• Perform the stated physical activities, including standing and mobility, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual work.
• Perform additional tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED