Pharmacy Technician

CVS Health•Palm Beach Gardens, FL

1d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while delivering caring service. Technicians follow company standard operating procedures and pharmacy workflows, communicate effectively, contribute to a safe and inclusive team culture, and complete company training and applicable state registration, licensing, and certification requirements. A Pharmacy Manager may restrict duties until required qualifications are completed. Depending on state law and required training, Technicians may also support patient care services such as immunizations and point-of-care testing, and may voluntarily staff offsite clinics. Where permitted, Technician Immunizers complete additional licensure and training requirements and may prepare and administer vaccines, educate patients, refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years of age.
If the state board of pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training and applicable registration, licensing, and certification requirements within the designated timeframe.
Demonstrate concentration, ability to shift between tasks, and care in confirming prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication to interact with patients and colleagues, including active listening and conveying and receiving detailed information accurately.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days' supply, and bottles needed to fill prescriptions.
Identify challenging patient or colleague interactions and choose an appropriate course of action.
Meet the physical demands of the role, including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stooping, and repetitive finger work; maintaining close visual acuity; and occasionally lifting or exerting up to 20 pounds, frequently up to 10 pounds, and consistently negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures to support Pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and voluntarily staff offsite clinics when allowable by law and supported by required training and certification.
Where permitted and appropriately qualified, complete additional requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report adverse reaction events as required by public health requirements.
Review and collect patient information and track and document information for each applicable patient.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.