Pharmacy Technician

North Caddo Hospital Service•Shreveport, LA

About The Position

The Pharmacy Technician performs routine clerical, secretarial, and administrative work, including answering telephones, assisting customers, processing data, and keeping records. The job description is a guideline and may not include every function of the position; education and experience listed are described as ideal qualifications or assets and may not necessarily be position requirements. The technician prepares the pharmacy for opening, assists customers, receives and processes prescriptions, selects and measures medication, maintains inventory, completes administrative tasks, and follows security measures and quality standards. The role requires medication and dosage knowledge, knowledge of pharmacy law and medical terminology, strong communication and customer service, organization, reliability, and attention to detail. The employee is expected to demonstrate problem-solving, customer service, planning, quality control, productivity, adaptability, dependability, and safe work practices. Flexibility to work weekends and nights is specified. The position also emphasizes integrity, respectfulness, teamwork, accountability, and professionalism.

Requirements

Previous experience in a pharmacy, retail, medical, or customer service setting.
Previous experience as a Pharmacy Technician.
National certification from an accredited pharmacy technician certification program approved by applicable state regulations, such as PTCB or ExCPT.
Knowledge of medication and dosage measurement.
Knowledge of pharmacy law and medical terminology.
Excellent communication and customer service skills.
Outstanding organizational skills, reliability, and attention to detail.
Ability to read and comprehend instructions, correspondence, and memos; write correspondence; and present information effectively to customers, clients, and employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals.
Ability to follow detailed written or oral instructions and solve problems in standardized situations.
Ability to adapt to changes, manage competing demands, and handle delays or unexpected events.
Flexibility to work weekends and nights.
Ability to meet the stated expectations for problem solving, customer service, planning and organization, quality control, productivity, dependability, safety, and security.

Responsibilities

Sterilize surfaces and equipment and prepare the pharmacy for opening.
Greet customers and answer their questions.
Receive prescriptions and check their validity.
Process prescriptions electronically and ensure all information is complete and accurate.
Resolve issues such as rejected insurance claims.
Select appropriate medicine and measure dosages to fill prescriptions.
Sort, stock, and label medication and monitor inventory.
Undertake assigned administrative tasks, including record-keeping.
Comply with security measures and quality standards.
Prioritize and plan work, use time efficiently, and complete work to productivity standards.
Observe safety and security procedures and use equipment and materials properly.