Pharmacy Technician

CVS Health•Blackstone, MA

22d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail stores. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients in person and over the phone, and work with the pharmacy team to provide caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive team environment. New hires must complete company training and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Depending on state law, training, and certification, technicians may also support patient health services such as immunizations, point-of-care testing, and offsite clinics. Technician immunizers may prepare and administer vaccines, educate patients and refer clinical questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If state requirements do not specify a minimum age, be at least 16 years old.
If state requirements do not specify minimum education, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Maintain attention and focus, including concentrating on tasks, shifting between tasks, and confirming prescription information and label accuracy.
Demonstrate customer service and teamwork, including recognizing patients’ reactions and responding appropriately.
Use verbal and written communication and active listening effectively with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Identify challenging interactions and select appropriate ways to resolve problems.
Meet the role’s physical demands, including standing and moving for extended periods, lifting and handling items, reaching, repetitive finger movements, precise machine adjustments, stooping, and close visual work.
Communicate and receive detailed information accurately through spoken communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures and pharmacy workflow processes at production, pickup, drive-thru, and drop-off workstations.
Help pharmacists manage and improve patient health and ensure prescription fulfillment is safe and accurate.
Provide empathetic, personalized service to patients in person, at pickup and drive-thru, and over the phone; resolve or escalate patient concerns.
Offer immunizations and other services to patients where permitted and appropriate.
Complete basic inventory tasks as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for controlled substances, recordkeeping, patient privacy, and security.
Complete required company training and applicable registration, licensing, and certification requirements.
Remain flexible to meet scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Where permitted, complete immunizer training and licensure requirements; educate patients about vaccines, refer vaccination questions to the pharmacist, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete other tasks as directed by a supervisor or manager.