Pharmacy Technician - Patient Support & Data Entry

Walgreens•Roseville, CA

18d

About The Position

In accordance with state and federal regulations, the Pharmacy Technician performs data entry and patient registration, resolves third-party rejects, and responds to high-volume customer inquiries under direct supervision. The role follows standard operating procedures and company policies and uses pharmacy systems to obtain patient and drug information. Duties may vary by assigned department. The technician processes new patient registrations, handles prescription and refill requests within HIPAA guidelines, troubleshoots missing prescription information, interprets medical abbreviations (SIG codes), and resolves data-entry exceptions. The role handles patient correspondence through inbound calls, chats, and emails, and makes outbound calls to prescribers and patients as needed. It also reviews, corrects, and resubmits third-party rejects according to plan requirements, contacting insurers or others to obtain information or override approval. The technician assists pharmacists at the facility and other locations and escalates issues to senior staff as appropriate. An active technician license or certification must be obtained within the first 90 days and maintained.

Requirements

At least one year of pharmacy technician experience in a retail or call-center environment.
At least 18 months of experience as a pharmacy technician with a certificate or registration granted by a state Board of Pharmacy, or nationally recognized certification agency.
Experience providing customer service to internal and external customers, including meeting service quality standards and evaluating customer satisfaction.
Basic-level PC skills, including starting and shutting down a computer, using a mouse, opening and closing programs, switching between programs, saving files, printing documents, and accessing information online.
Basic search-engine skills, including opening a browser, entering URLs, using a search engine, bookmarking sites, navigating with browser controls, and filling out online forms.
Intermediate keyboarding skills of at least 25 WPM, touch typing, and document formatting.
Effective written and verbal communication skills.
Must be 18 years of age or older.
Must obtain an active technician license or certification within the first 90 days and maintain it.

Nice To Haves

Intermediate-to-advanced keyboarding skills of at least 35 WPM, touch typing, and document formatting.
Fluency in Spanish and English.

Responsibilities

Process new patient registrations by entering data into the appropriate system using Walgreens prescription data-entry procedures and guidelines.
Handle patient prescription requests within HIPAA guidelines and enter refill orders for processing.
Troubleshoot missing prescription information and interpret medical abbreviations (SIG codes).
Resolve data-entry-related exceptions.
Handle inbound patient calls, chats, and emails, and make outbound calls to prescribers and patients as needed.
Resolve third-party rejects by reviewing and gathering information, making corrections, and resubmitting according to individual plan requirements.
Call insurers and others to obtain information, gain override approval, or otherwise resolve third-party rejects.
Assist pharmacists at the facility and at other locations.
Identify and communicate issues to senior-level staff as appropriate.
Obtain an active technician license or certification within the first 90 days and maintain it.