Pharmacy Technician

CVS Health•Louisville, KY

22h•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures and pharmacy workflow practices, communicate effectively, and contribute to a safe, inclusive environment. Technicians must complete the company training program and meet the applicable state Board of Pharmacy registration, licensing, and certification requirements. Until those requirements are met, the Pharmacy Manager may restrict their duties. Where permitted and supported by required training and certification, technicians may also provide additional patient health care services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician Immunizers may prepare and administer vaccines after completing applicable training and licensure requirements. This is a full-time position with 40 anticipated weekly hours. The stated pay range is $16.50–$25.00 per hour. Actual pay depends on factors including experience, education, geography, and other relevant considerations.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including concentrating on tasks, shifting between tasks, and confirming prescription information and label accuracy.
Demonstrate customer service and teamwork skills, including helping people in a friendly manner and responding appropriately to patients’ reactions.
Use and understand verbal and written communication and active listening when interacting with patients and colleagues.
Use mathematical reasoning to calculate quantities such as tablets, days’ supply, and the number of bottles needed for a prescription.
Identify difficult patient or colleague interactions and select an appropriate course of action.
Meet the physical demands of the role, including occasional lifting or exerting force up to 20 pounds and frequent lifting or exerting force up to 10 pounds.
Accurately convey important spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete permitted basic inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, remain receptive to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including traveling to other stores in the market to work shifts as needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
For permitted Technician Immunizer duties, complete required training and licensure; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and address challenging patient or colleague interactions appropriately.
Perform physical tasks including remaining mobile and upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting small items.