Pharmacy Technician

Mail-Meds Clinical Pharmacy•Las Vegas, NV

26d•$21 - $25

About The Position

Mail Meds Clinical Pharmacy is hiring a Pharmacy Technician to support its adherence pharmacy services. The position combines customer service and pharmacy operations, including responding to patient inquiries, processing referrals and prescriptions, verifying insurance, coordinating prior authorizations and deliveries, and maintaining accurate patient records in accordance with HIPAA privacy and security regulations. The role is full-time, day shift, Monday through Thursday from 8:00 a.m. to 5:30 p.m. and Friday from 8:30 a.m. to 1:00 p.m. The pay rate is $21–$25 per hour. This non-exempt position reports directly to the Pharmacy Manager, or to the Sr. Director of Pharmacy Services in the Pharmacy Manager’s absence.

Requirements

High school diploma or GED.
Completion of a board-approved pharmacy technician training program.
At least 2 years of experience in a medical insurance, billing, or customer service environment.
Valid Nevada Pharmacy Technician License and good standing with the Nevada Board of Pharmacy; any other held licenses must also be in good standing.
Strong customer service commitment and focus.
Excellent verbal and written communication skills.
Teamwork orientation.
Ability to stay organized and manage competing priorities.
Good judgment and resourcefulness in problem solving.
Ability to take delegated tasks, follow through, and be accountable.

Nice To Haves

Advanced Microsoft Office Suite skills, especially Excel and Access.
Data entry skills.
Ability to learn new software with ease.

Responsibilities

Respond to in-person and phone-based customer inquiries, including questions about pharmacy services, deliveries, refills, and pharmacy assistance.
Provide customers with information about products and services and the timeliness of receiving goods and services.
Help resolve customer complaints.
Receive and process new pharmacy referrals.
Verify insurance coverage and facilitate prior authorization requests.
Accurately transcribe prescriptions.
Generate reports according to the cycle fill calendar and send and follow up on refill requests by electronic prescription, facsimile, or phone.
Coordinate deliveries and serve as the first point of contact for service-related inquiries and needs.
Support pharmacological services by editing fill-list verification, including insurance information, last fill date, billing, toting, and aligning patient medications through short fills according to the cycle fill calendar.
Update patient information when necessary.
Coordinate initiation of care with patients or caregivers, referral sources, and other providers of care.
Enter patient information accurately and completely and maintain patient records according to HIPAA privacy and security regulations.