Pharmacy Technician

CVS Health•Helotes, TX

19h•$16 - $24

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers and help ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians follow standard operating procedures, pharmacy workflow practices, applicable laws and regulations, and company policies, and contribute to a safe, inclusive, and engaging team environment. After starting, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Depending on applicable law and training, technicians may provide additional health care services such as immunizations and point-of-care testing, or staff offsite clinics. Where permitted, technician immunizer responsibilities include completing additional licensure and training, educating patients about vaccines and referring vaccination questions to the pharmacist, monitoring and responding to adverse reactions, documenting patient information, and managing vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work shifts at other stores in the market as business needs require.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not set a minimum age, be at least 16 years old.
If the state board of pharmacy does not set a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet applicable state-level licensure and national certification requirements.
Complete required training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Ability to concentrate on tasks and shift quickly between tasks to meet patient and business needs.
Ability to verify prescription information and label accuracy.
Friendly, helpful customer service; ability to understand and appropriately respond to patients’ reactions; and ability to work as part of a team.
Verbal and written communication skills, including active listening and accurate communication of detailed spoken instructions.
Mathematical reasoning sufficient to calculate quantities such as tablets to dispense, days’ supply, and bottle counts.
Ability to identify challenging patient or colleague interactions and choose an appropriate course of action.
Physical ability to remain upright for extended periods; lift, scan, and bag items; reach and stretch; perform repetitive finger movements; stoop and bend; make precise machine adjustments; and perform close visual tasks.
Ability to occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects using negligible force.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring and personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, accept feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts when needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies, including requirements related to patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where allowed by law and supported by required training and certification.
Where permitted, complete licensure and training requirements for Technician Immunizer status; educate patients about vaccines and refer vaccination questions to the pharmacist; monitor and respond to adverse reactions and report events as required; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use math to support prescription fulfillment, and resolve challenging interactions appropriately.
Perform required physical tasks, including remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, stooping, and close visual inspection.
Perform additional tasks as directed by a supervisor or manager.