Pharmacy Technician

CVS Health•Woburn, MA

22d•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients and customers as a first point of contact, and contribute to a caring, inclusive, and safe pharmacy environment. Technicians follow company standard operating procedures and pharmacy workflow practices and communicate effectively with patients and colleagues. After starting the role, Technicians must complete the company training program and meet applicable state Board of Pharmacy registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted and with required training and certification, Technicians may provide additional patient health services, including immunizations, point-of-care testing, and work at offsite clinics. Technician immunizers may prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction response duties. This is a part-time position with 20 anticipated weekly hours. The listed typical pay range is $17.00–$27.00 per hour. Actual pay depends on factors including experience, education, geography, and other relevant factors. Benefits and programs may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements applicable to the position.
Complete the required company training within the designated timeframe.
Have the ability to concentrate, switch between tasks, and verify prescription information and label accuracy.
Have customer-service and teamwork skills, including the ability to assist people in a friendly manner and respond appropriately to patients’ reactions.
Have verbal and written communication skills and active-listening ability.
Have mathematical reasoning skills for calculations such as tablet quantities and days’ supply.
Have problem-resolution skills for choosing appropriate actions in challenging patient or colleague interactions.
Meet the physical demands of the role, including prolonged mobility and standing, lifting and reaching, repetitive hand and finger movements, stooping, close visual work, and oral communication and listening.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work at the home store and other market locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to support safe and accurate prescription fulfillment.
Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where lawful and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete applicable licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and collect patient information and maintain required records; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Accurately confirm prescription information and label details, assist patients and colleagues, communicate effectively, use mathematical reasoning in prescription-related calculations, and resolve challenging interactions appropriately.
Perform physical tasks including standing and remaining mobile for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, stooping, and visually inspecting or transcribing information.
Perform other tasks as directed by a Supervisor or Manager.