Pharmacy Technician

CVS Health • Brockton, MA

21d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, assist patients in person and over the phone, and contribute to a caring, inclusive, and safe customer experience. Technicians follow company standard operating procedures, pharmacy workflow practices, and applicable laws and professional standards. After starting, they must complete the company training program and meet the registration, licensing, and certification requirements that apply under their state’s Board of Pharmacy; duties may be restricted until those requirements are satisfied.

Where permitted by law and supported by required training and certification, technicians may provide additional patient health services, including immunizations and point-of-care testing, or staff offsite clinics. Technician immunizers complete additional licensing and training, educate patients about vaccines and refer clinical questions to the pharmacist, monitor and report adverse reactions, document relevant patient information, and manage vaccine supplies.

This is a part-time position with 20 anticipated weekly hours. The stated pay range is $17.00–$27.00. The position is eligible, subject to hours worked and eligibility, for benefits and programs that include dental and vision coverage, wellness resources, employee discounts, and access to certain voluntary benefits.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Meet state-level licensure and national certification requirements applicable to the position.
• Complete required training within the designated timeframe.
• Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
• Confirm prescription information and label accuracy to support patient safety.
• Help people in a friendly manner, notice and respond appropriately to patients’ reactions, and work effectively as part of a team.
• Use and understand verbal and written communication with patients and colleagues, including active listening.
• Use math to determine quantities such as tablets to dispense, days’ supply, and the number of bottles needed to fill prescriptions.
• Identify challenging patient or colleague interactions and select an appropriate course of action.
• Meet the position’s physical demands, including standing and remaining mobile for extended periods; lifting, scanning, and bagging items; reaching, repetitive finger movements, and precise machine adjustments; stooping and bending; close visual work; and occasionally lifting or exerting up to 20 pounds.
• Communicate detailed or important spoken instructions accurately and receive detailed information orally.

Nice To Haves

• One to three years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
• Follow pharmacy workflow procedures in production, pickup, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person, at pickup and drive-thru, and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient concerns.
• Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs and travel to other stores in the market for shifts when needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Provide additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted and appropriately trained and certified.
• When serving as a technician immunizer, meet additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the pharmacist on duty; monitor and respond to adverse reactions and report events; review, collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Perform other tasks as directed by a supervisor or manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED