Pharmacy Technician

CVS Health•Groton, MA

19h•$17 - $27•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They are often the first point of contact for patients and customers, helping ensure prescriptions are filled promptly, safely, and accurately while providing caring service. Technicians work as part of the pharmacy team, follow standard operating procedures and best practices, communicate effectively, and contribute to a safe, inclusive, and welcoming environment. After starting, technicians must complete the company training program and meet applicable state registration, licensing, and certification requirements. Until those requirements are fulfilled, the Pharmacy Manager may restrict duties. Where permitted by law and supported by required training and certification, technicians may also provide additional patient health services, including immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizer duties may include preparing and administering vaccines, educating patients and referring vaccination questions to the pharmacist, responding to and reporting adverse reactions, documenting patient information, and managing vaccine supplies.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the state board of pharmacy does not specify a minimum age, be at least 16 years old.
If the state board of pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required company training within the designated timeframe.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks quickly, and careful confirmation of prescription information and label accuracy.
Provide friendly customer service, recognize patients’ reactions, and respond appropriately; work effectively as part of a team.
Use verbal and written communication effectively with patients and colleagues, including active listening and accurate delivery and receipt of detailed spoken information.
Use mathematical reasoning to calculate quantities such as tablets to dispense, days’ supply, and bottle quantities.
Identify challenging interactions and select an appropriate course of action.
Meet the physical demands of the role, including extended periods upright, reaching, repetitive finger work, stooping, close visual work, and frequently lifting or exerting up to 10 pounds and occasionally up to 20 pounds.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide empathetic, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and travel voluntarily to other stores in the market to work shifts when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, when legally permitted and appropriately trained and certified.
Where permitted, complete additional licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions and report events as required by public health rules.
Review and collect patient information and track and document it for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy, perform calculations needed to fill prescriptions, and address challenging patient or colleague interactions appropriately.
Perform physical tasks such as remaining upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting small details.
Perform other tasks as directed by a supervisor or manager.