Pharmacy Technician

CVS Health•Madisonville, KY

20h•$16 - $24•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring and inclusive patient experience. Technicians follow company standard operating procedures, pharmacy workflow procedures, applicable laws and professional standards, and CVS policies concerning patient safety, controlled substances, recordkeeping, and privacy. After starting in the role, technicians must complete the company training program and satisfy applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are met. Where permitted and supported by required training and certification, technicians may also provide additional health care services such as immunizations, point-of-care testing, and staffing offsite clinics. Technician immunizers may prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction response duties. This is a full-time position with anticipated hours of 40 per week. The stated typical pay range is $16.00–$24.00 per hour. Actual pay depends on factors including experience, education, geography, and other relevant factors. The position is eligible for a comprehensive benefits package, subject to eligibility.

Requirements

Comply with applicable state board of pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the state board of pharmacy does not establish a minimum age, be at least 16 years old.
If the state board of pharmacy does not establish a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematics to solve prescription-related problems, such as calculating tablet quantities and days’ supply.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet the role’s physical demands, including extended periods of standing or mobility; lifting, scanning, and bagging items; reaching, repetitive finger movement, precise machine adjustment, stooping, and close visual work. Frequently lift or exert up to 10 pounds and occasionally up to 20 pounds.
Communicate spoken information and instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and across the market at other locations to meet business needs.

Responsibilities

Follow company standard operating procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide attentive, empathetic patient service in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs and voluntarily travel to other market stores for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, where permitted and supported by required training and certification.
Where permitted, complete additional licensure and training requirements to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about the importance of vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse reactions, and report events as required by public health rules.
Review and collect patient information and track and document information for applicable patients.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform other tasks as directed by a Supervisor or Manager.