Pharmacy Technician

CVS Health•Plymouth, NH

22d•$17 - $25•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately while providing caring service to patients and customers. Technicians follow company Standard Operating Procedures and pharmacy workflow procedures, communicate effectively, and contribute to a safe, inclusive team environment. After starting, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted by the Pharmacy Manager until requirements are complete. The role may include assisting with patient health care services such as immunizations and point-of-care testing, and staffing offsite clinics when allowed by law and supported by required training and certification. Where permitted, technicians may complete additional licensure and training to obtain Technician Immunizer status and help prepare and administer vaccines. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market as business needs require.

Requirements

Comply with applicable state Board of Pharmacy requirements and laws governing pharmacy practice, including age, education, and licensure or certification requirements.
If the applicable state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
If the applicable state Board of Pharmacy does not specify a minimum educational requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete the required company training program and applicable state registration, licensing, and certification requirements.
Have regular and predictable attendance, including nights and weekends.
Be able to concentrate, shift quickly between tasks, and confirm prescription information and label accuracy.
Demonstrate friendly customer service, awareness of patient reactions, and appropriate responses.
Use and understand verbal and written communication, and practice active listening with patients and colleagues.
Use math to solve prescription-filling problems, such as calculating tablet quantities and days’ supply.
Identify challenging interactions and select an appropriate course of action.
Meet the role’s physical demands, including extended periods of standing or mobility, reaching, repetitive finger use, stooping, close visual acuity, and lifting or exerting force up to 20 pounds occasionally and up to 10 pounds frequently.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Provide caring, personalized service to patients in person, at pick-up and drive-thru, and over the phone; offer immunizations and other services where appropriate; resolve or escalate patient problems.
Perform basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
Deliver additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when legally permitted and supported by required training and certification.
When permitted and qualified as a Technician Immunizer, complete additional licensure and training requirements; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor for and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Complete required training within the designated timeframe and maintain regular, predictable attendance, including nights and weekends.
Confirm prescription information and label accuracy, assist patients and colleagues, communicate effectively, use mathematical reasoning to support prescription filling, and identify and resolve challenging interactions.
Perform the physical activities required for the role, including remaining mobile and upright for extended periods, lifting, scanning and bagging items, reaching, repetitive finger movements, adjusting machines precisely, stooping, and visually inspecting information.
Perform any additional tasks as directed by a Supervisor or Manager.