Pharmacy Technician

CVS Health • Lowell, MA

21d • $17 - $27 • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately; assist patients and customers; and contribute to a caring, inclusive environment. Technicians follow company standard operating procedures and pharmacy workflow practices, communicate effectively with patients and colleagues, and complete a company training program and applicable state registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until required qualifications are met.

Depending on state law and required training or certification, Technicians may also provide additional patient health services, support immunizations, perform point-of-care testing, or staff offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines and perform related patient education, documentation, supply management, and adverse-reaction response duties.

Requirements

• Comply with applicable state Board of Pharmacy requirements and laws, including any requirements for age, education, licensure, or certification.
• If the state Board of Pharmacy does not specify a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not specify a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required training within the designated timeframe.
• Have regular and predictable attendance, including nights and weekends.
• Demonstrate concentration, task switching, and accuracy when confirming prescription information and labels.
• Demonstrate customer service, team orientation, verbal and written communication, active listening, mathematical reasoning, and problem-resolution skills.
• Meet the role’s physical demands, including extended periods upright and mobile, reaching, repetitive finger activity, stooping, close visual acuity, and lifting or exerting force as described.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work at the home store and at other market locations to meet business needs.

Responsibilities

• Follow company standard operating procedures at pharmacy workstations to support Pharmacists in managing and improving patient health.
• Follow workflow procedures in production, pick-up, drive-thru, and drop-off to fulfill prescriptions safely and accurately.
• Provide empathetic, personalized service to patients in person and over the phone; offer immunizations and other services where applicable; and resolve or escalate patient issues.
• Complete permitted inventory activities, including putting away medication deliveries, cycle counts, returns to stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled substances, recordkeeping, privacy, and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and offsite clinics, where legally allowed and supported by training and certification.
• Where permitted as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; review and document patient information; and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, provide attentive customer service, communicate effectively, use mathematical reasoning, and resolve problems appropriately.
• Perform the physical activities required for the role, including standing and moving for extended periods, handling and scanning items, reaching, repetitive finger movements, stooping, and lifting within stated limits.
• Complete additional tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits and other programs, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED