Pharmacy Technician

CVS Health•Willimantic, CT

1d•$19 - $29•Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They assist patients and customers, help ensure prescriptions are filled promptly, safely, and accurately, and contribute to a caring and inclusive patient experience. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, applicable laws and regulations, and policies for patient safety, controlled substances, recordkeeping, privacy, and security. After hire, they must complete the company training program and satisfy applicable state registration, licensing, and certification requirements; duties may be restricted until those requirements are met. Technicians may support prescription production, pickup, drive-through, and drop-off workflows; provide patient service in person and by phone; perform permitted inventory activities; and contribute to a collaborative team. Where permitted by law and supported by required training and certification, they may also assist with immunizations, point-of-care testing, and offsite clinics. Technician immunizer duties may include vaccine preparation and administration, patient education and referral to the pharmacist, monitoring and reporting adverse reactions, collecting and documenting patient information, and managing vaccine supplies. This is a full-time position with 40 anticipated weekly hours. The typical pay range is $18.94–$28.94. The position requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when needed. Physical demands include standing or remaining upright for extended periods, lifting and handling items, reaching, repetitive finger movements, bending and stooping, and close visual work. The role also requires attention, communication, customer service, mathematical reasoning, and problem-resolution skills.

Requirements

Comply with applicable state board of pharmacy requirements and laws, including requirements concerning age, education, and licensure or certification.
If no minimum age is set by the state board of pharmacy, be at least 16 years old.
If no minimum education requirement is set by the state board of pharmacy, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Complete required training within the designated timeframe.
Meet applicable state registration, licensing, and certification requirements.
Maintain regular and predictable attendance, including nights and weekends.
Demonstrate attention and focus, including sustained concentration, the ability to switch tasks quickly, and accuracy in confirming prescription information and labels.
Provide friendly customer service, recognize patient reactions, and respond appropriately.
Use verbal and written communication effectively with patients and colleagues, including active listening.
Use mathematics to solve prescription-related problems, such as calculating quantities and days’ supply.
Identify challenging interactions and choose an appropriate course of action.
Meet the physical demands of the role, including remaining upright for extended periods; lifting, scanning, and bagging; reaching; repetitive finger movements; bending and stooping; and close visual work.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently move objects requiring negligible force.
Communicate spoken instructions accurately and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at pharmacy workstations to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures for production, pickup, drive-through, and drop-off to support safe and accurate prescription fulfillment.
Provide empathetic, personalized service to patients in person and by phone; offer immunizations and other services where appropriate; and resolve or escalate patient concerns.
Perform permitted inventory activities as directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible to scheduling and business needs, including voluntarily working shifts at other market stores when needed.
Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies concerning patient safety, controlled substances, recordkeeping, privacy, and security.
Provide additional patient health care services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted and properly trained and certified.
Where permitted, complete required licensure and training to obtain Technician Immunizer status and support vaccine preparation and administration.
Educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty.
Monitor for and respond to adverse vaccine reactions, and report events as required.
Review and collect patient information and track and document applicable information.
Monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Perform additional tasks as directed by a Supervisor or Manager.