Pharmacy Technician

CVS Health • Ann Arbor, MI

19h • Onsite

About The Position

CVS Health Pharmacy Technicians support pharmacy operations and service excellence in retail locations. They help ensure prescriptions are filled promptly, safely, and accurately, and provide caring service as an initial point of contact for patients and customers. Technicians follow company Standard Operating Procedures, pharmacy workflow practices, and applicable laws and professional standards, while communicating effectively and contributing to a safe, inclusive team environment.

After starting, technicians must complete the company training program and meet state-specific registration, licensing, and certification requirements. Duties may be restricted by the Pharmacy Manager until those requirements are fulfilled. Where permitted and with required training and certification, technicians may provide additional patient health services, including immunizations, point-of-care testing, and work at offsite clinics. Technicians who obtain Technician Immunizer status may assist with vaccine preparation and administration and related patient education, documentation, adverse-reaction response, and vaccine-supply management.

Requirements

• Comply with state Board of Pharmacy requirements and laws governing pharmacy practice, including applicable age, education, and licensure or certification requirements.
• If the state Board of Pharmacy does not set a minimum age, be at least 16 years old.
• If the state Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
• Complete required company training within the designated timeframe and meet applicable state registration, licensing, and certification requirements.
• Have regular and predictable attendance, including nights and weekends.
• Ability to concentrate on tasks, shift quickly between tasks, and confirm prescription information and label accuracy.
• Ability to provide friendly customer service, recognize patient reactions, and respond appropriately; work effectively as part of a team.
• Ability to communicate verbally and in writing, listen actively, and accurately convey and receive detailed spoken information.
• Ability to use mathematics for prescription quantities and supplies and to select appropriate actions when resolving problems.
• Ability to meet the physical demands of the role, including extended standing, lifting and exerting force up to 20 pounds occasionally and up to 10 pounds frequently, reaching, stooping, repetitive finger work, and close visual acuity.

Nice To Haves

• 1–3 years of previous experience as a Pharmacy Technician.
• Previous experience in a pharmacy, retail, medical, or customer service setting.
• Ability to work in the home store and at other market locations to meet business needs.

Responsibilities

• Follow company SOPs and pharmacy workflow procedures at workstations, including production, pick-up, drive-thru, and drop-off, to support safe and accurate prescription fulfillment.
• Provide caring, personalized service to patients at pick-up, drive-thru, and over the phone; offer immunizations and other services where permitted; and resolve or escalate patient concerns.
• Complete permitted inventory activities as directed, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
• Contribute to a high-performing team, receive feedback, and seek opportunities to expand clinical and technical knowledge.
• Remain flexible to scheduling and business needs, including voluntarily traveling to other stores in the market for shifts as needed.
• Comply with applicable laws, regulations, professional standards, ethical principles, and CVS policies, including requirements for patient safety, controlled-substance dispensing and recordkeeping, and patient privacy and security.
• Deliver additional patient health services, such as immunizations, point-of-care testing, and staffing offsite clinics, when permitted by law and supported by required training and certification.
• If serving as a Technician Immunizer, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events; collect, track, and document patient information; and monitor and manage vaccine supplies.
• Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
• Confirm prescription information and label accuracy, use mathematical reasoning to support prescription filling, and identify and address challenging patient or colleague interactions.
• Perform the physical and communication tasks required for the role, including remaining mobile and upright, handling and scanning items, reaching, repetitive finger movements, precise machine adjustments, stooping, close visual work, and accurately exchanging spoken information.
• Perform other tasks as directed by a Supervisor or Manager.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting physical, emotional, and financial well-being, depending on hours worked and eligibility

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED