Pharmacy Tech, Clinical/Medication Therapy Mgmt (Remote)

Molina Healthcare•Long Beach, CA

1d•Remote

About The Position

Molina Healthcare is hiring a Pharmacy Technician for its Clinical/Medication Therapy Management (MTM) Department. This is a fully remote position, scheduled Monday through Friday from 10:00 AM to 6:30 PM MST. The role is primarily outbound focused, making calls to members about medication adherence and prescription pickup needs and contacting pharmacies to coordinate prescription refills. The technician also communicates with providers as needed to support member care and handles occasional inbound calls. The position supports pharmacy MTM activities and contributes to pharmacy strategy to help ensure members can access medically necessary prescription drugs, improve medication-related health outcomes, and receive quality, cost-effective care. The technician collaborates with pharmacists on medication adherence and follows up on identified barriers; conducts outreach to members, prescribers, and pharmacies; and assists with pharmacy programs, operational issues, member prescription claims, prior authorizations, and pharmacy service access issues. The role also communicates pharmacy management policies and procedures to providers, Molina staff, and others as needed. Candidates must be certified as a Pharmacy Technician (CPhT) and/or hold an active, unrestricted state pharmacy technician license where required. At least two years of pharmacy technician experience is required, preferably supporting MTM, or an equivalent combination of relevant education and experience. Managed care experience is strongly preferred; candidates with experience in MTM, medication adherence programs, retail pharmacy operations, or call center environments may also be considered. Proficiency in Microsoft Office, including Excel, and comfort using Microsoft Teams are expected. Familiarity with diabetes and cholesterol medications and proficiency in Spanish, Vietnamese, Arabic, Creole, French, Cantonese, or Mandarin are preferred but not required.

Requirements

At least 2 years of pharmacy technician experience, preferably supporting Medication Therapy Management (MTM), or an equivalent combination of relevant education and experience.
Certified Pharmacy Technician (CPhT) and/or state pharmacy technician license where required; any required license must be active and unrestricted in the state of practice.
Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers, and customers.
Ability to abide by Molina policies.
Ability to maintain attendance to support required quality and quantity of work.
Ability to maintain confidentiality and comply with HIPAA.
Excellent verbal and written communication skills.
Proficiency in Microsoft Office, including Excel, and applicable software programs.
Proficiency in Microsoft Excel, including filtering and basic spreadsheet functions.
Comfort using Microsoft Teams.

Nice To Haves

Managed care experience.
Medication Therapy Management (MTM) experience.
Experience with medication adherence programs, retail pharmacy operations, or call center environments.
Familiarity with diabetes and cholesterol medications.
Bilingual ability; preferred languages are Spanish, Vietnamese, Arabic, Creole, French, Cantonese, or Mandarin.
Solid and stable work history.

Responsibilities

Collaborate with pharmacists on medication adherence and follow up on identified adherence barriers.
Conduct outreach to members, prescribers, and/or pharmacies as needed.
Support pharmacy Medication Therapy Management activities.
Participate in the development and administration of pharmacy programs to enhance utilization of targeted drugs and identify cost-saving pharmacy practices.
Identify and report pharmacy operational issues and resource needs to appropriate leadership.
Assist member services, pharmacies, and health plan providers in resolving member prescription claim, prior authorization, and pharmacy service access issues.
Communicate pharmacy management policies and procedures to pharmacy and health plan providers, Molina staff, and others as needed.
Make outbound calls to members about medication adherence and prescription pickup needs, contact pharmacies to coordinate prescription refills, and handle occasional inbound calls.