Pharmacy Technician

Yale New Haven Health•Hamden, CT

19h

About The Position

The Pharmacy Technician supports the management of patients requiring specialty pharmacy medications. The role provides prior authorization services, including insurance benefit investigations, copay assistance, and foundation support, and helps bring specialty medication dispensing in-house. The technician orders specialty medications and delivers them to individuals as required. The position also supports outpatient pharmacy operations, customer service, prescription processing and filling, drug ordering and inventory management, and patient assistance programs. The technician maintains accurate patient and prescription information, helps arrange prescription pickup or delivery, and follows pharmacy policies, quality assurance practices, and applicable regulatory requirements.

Requirements

High school diploma or equivalent required, with additional broad training in medical office administration, pharmacy technician work, social services, or a similar field, generally obtained through an associate degree program or pharmacy technician training program.
At least 6 months of pharmacy technician or healthcare experience required. Successful completion of an academic or military pharmacy technician training program is considered equivalent to one year of pharmacy technician experience.
Excellent customer service and communication skills.
Active Connecticut Pharmacy Technician Registration without restrictions.
Active Pharmacy Technician Certification Board (PTCB) certification or equivalent within 12 months of hire.
Strong customer service skills and independent problem-solving ability.
Ability to prioritize and multitask, including changing tasks frequently and quickly.
Competence with Microsoft Office applications, including Excel and Access.
Patient management expertise.

Nice To Haves

Retail or specialty pharmacy experience.
Knowledge of drug products.
Knowledge of requirements for pharmaceutical industry Medication Patient Assistance Programs.

Responsibilities

Identify and qualify patients eligible for medication patient assistance programs and foundations; liaise with program administrators about manufacturer-sponsored reimbursement assistance programs.
Track, document, and report cost savings associated with patient assistance drug recovery programs, provide updates to pharmacy management, and provide manufacturer coupons to patients when available.
Assist the pharmacist with pharmacy operations, including customer relations, computer and prescription-filling tasks, drug orders and inventory, marketing, accounting, and workflow support.
Communicate with patients in a friendly and welcoming manner; update demographic, insurance, and allergy information; arrange pickup or delivery times; and conduct insurance benefit investigations when patients cannot provide insurance information.
Follow the organization’s customer-service practices, including the 10/5 rule, no venting, library voices, AIDET, and the Pledge to Service of Excellence.
Use pharmacy systems and applications, including QS/1, McKesson ordering, Epic, Epic Specialty, Emdeon, Macro Helix, INFOR, and the DSS website; understand relevant programs and process prescriptions within them.
Maintain regulatory awareness and report medication errors through RL Solutions.
Gather prescription drug needs and place and transmit daily orders through McKesson.
Review Macro Helix reports and manage 340B inventory; report discrepancies to management and review and verify 340B reports.
Review prescriptions not picked up weekly and return them to stock every 14 days; review backordered items and seek another source when possible.
Fulfill prescription orders accurately and promptly; maintain a clean and organized dispensary; perform cycle counts; and review and remove outdated products quarterly.
Perform other tasks as directed by the Manager, Outpatient Pharmacy Services, or other Pharmacy Management team members.