Pharmacy Technician

CVS Health•Holyoke, MA

19h

About The Position

Pharmacy Technicians support CVS Health retail pharmacy teams by helping deliver safe, accurate, and timely prescription fulfillment and compassionate patient service. They assist patients and customers, contribute to smooth pharmacy operations, and follow company Standard Operating Procedures, best practices, and effective communication practices. Technicians are expected to demonstrate genuine care, support a safe and inclusive workplace, and meet applicable state registration, licensing, and certification requirements. After starting, they must complete the company’s training program and satisfy requirements set by their State Board of Pharmacy; duties may be restricted by the Pharmacy Manager until those requirements are complete. Depending on state law and required training and certification, technicians may also provide services such as immunizations, point-of-care testing, and staffing offsite clinics. Where permitted, Technician Immunizers may prepare and administer vaccines, educate patients and refer vaccination questions to the Pharmacist-on-duty, monitor and report adverse reactions, collect and document patient information, and manage vaccine supplies. The role requires regular and predictable attendance, including nights and weekends, and flexibility to work at other stores in the market when business needs require. This is a full-time position with anticipated weekly hours of 40. The stated pay range is $17.00–$27.00 per hour; actual pay depends on factors including experience, education, and geography. Eligible full-time colleagues may receive medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, subject to eligibility.

Requirements

Comply with applicable State Board of Pharmacy requirements and laws governing pharmacy practice, including requirements related to age, education, and licensure or certification.
If the State Board of Pharmacy does not set a minimum age, be at least 16 years of age.
If the State Board of Pharmacy does not set a minimum education requirement, have a high school diploma or equivalent, or be actively enrolled in high school or a high school equivalency program.
Meet state-level licensure and national certification requirements where applicable.
Complete required company training within the designated timeframe.
Have regular and predictable attendance, including nights and weekends.
Concentrate on tasks over time and pivot quickly between tasks to meet patient and business needs.
Demonstrate customer service and team orientation by seeking ways to help people, responding in a friendly manner, noticing patients’ reactions, and responding appropriately.
Use verbal and written communication to interact with patients and colleagues; listen actively, understand others, ask appropriate questions, and avoid interrupting inappropriately.
Use mathematical reasoning for prescription tasks such as calculating tablet quantities, days’ supply, and bottle quantities.
Identify challenging patient or colleague interactions and select an appropriate course of action.
Meet physical demands including remaining mobile and upright for extended periods; lifting, scanning, and bagging items; reaching, stretching, repetitive finger movements, and stooping; and close visual acuity for tasks such as transcribing, viewing a computer terminal, and inspecting small parts.
Occasionally lift or exert up to 20 pounds, frequently lift or exert up to 10 pounds, and consistently exert negligible force to move objects.
Accurately convey detailed spoken instructions and receive detailed information through oral communication.

Nice To Haves

1–3 years of previous experience as a Pharmacy Technician.
Previous experience in a pharmacy, retail, medical, or customer service setting.
Ability to work in the home store and at other locations across the market to meet business needs.

Responsibilities

Follow company Standard Operating Procedures at each workstation to support pharmacists in managing and improving patient health.
Follow pharmacy workflow procedures at production, pick-up, drive-thru, and drop-off workstations to fulfill prescriptions safely and accurately.
Serve patients at pick-up, drive-thru, and over the phone with empathy and genuine care, providing personalized service and helping resolve or escalate patient concerns.
Offer immunizations and other services at the register and over the phone, as appropriate.
Complete basic inventory activities as permitted by law and directed by pharmacy leadership, including putting away medication deliveries, cycle counts, returns-to-stock, and waiting-bin inventories.
Contribute to a high-performing team, respond constructively to feedback, and seek opportunities to expand clinical and technical knowledge.
Remain flexible for scheduling and business needs and travel to other stores in the market for shifts as needed.
Comply with applicable federal, state, and local laws, regulations, professional standards, ethical principles, and CVS policies and procedures, including controlled-substance dispensing and recordkeeping requirements and patient privacy and security requirements.
Deliver additional patient health care services, such as immunizations and point-of-care testing, and staff offsite clinics when permitted and appropriately trained and certified.
When supporting immunizations, complete required licensure and training; educate patients about vaccines and refer vaccination questions to the Pharmacist-on-duty; monitor and respond to adverse reactions and report events as required; review and collect patient information and document it; and monitor and manage vaccine supplies.
Maintain regular and predictable attendance, including nights and weekends, and complete required training within the designated timeframe.
Confirm prescription information and label accuracy to support patient safety; assist with prescription-related calculations such as tablet quantities and days’ supply.
Perform physical tasks including lifting, scanning, bagging, reaching, repetitive finger work, stooping, and visually inspecting small items.
Perform any additional tasks as directed by a Supervisor or Manager.