Pharmacy Technician

The Kroger Co. • Albuquerque, NM

17h

About The Position

The Pharmacy Technician provides exceptional customer service and supports patient health and wellness by delivering relevant services and experiences within the limits of state and federal law. The role helps maintain a safe, clean, and inclusive environment, provides accurate and fair service, and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety.

The Pharmacy Technician supports pharmacy operations by handling customer reception and calls, entering and adjudicating prescriptions, preparing and dispensing products, completing billing, managing inventory and deliveries, and assisting the pharmacist with responsibilities that do not require professional pharmacist judgment. The role must protect confidential information, comply with applicable regulations and company procedures, and provide support to customers including minors, individuals with special needs, and older adults.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• Ability to handle highly confidential information.
• Meets minimum state requirements to perform the functions related to the position.

Nice To Haves

• Previous comparable experience.
• Equivalent experience as a pharmacy clerk.
• EPRN familiarity.

Responsibilities

• Comply with local, state, and federal regulations and report illegal activity, including robbery, theft, or fraud.
• Follow and reinforce food safety, sanitation, and safety procedures; identify unsafe conditions and notify store management.
• Perform ordering functions with primary and secondary wholesalers.
• Follow company guidelines for computerized inventory management, control, and ordering of medications, devices, supplements, and supplies.
• Maintain clean, organized workstations and customer waiting areas.
• Count, measure, and prepare products according to company best practices.
• Complete billing procedures to ensure value for the customer and the company.
• Answer and triage phone calls and respond to inquiries as appropriate.
• Follow guidelines for accepting and tendering vendor coupons, cash shortages, and company shrink.
• Operate the cash register and follow cashier-handling policies for electronic fund transactions, cash, and checks.
• Provide a positive customer experience while completing reception, data entry, adjudication, and product dispensing accurately and efficiently.
• Assist the pharmacist with responsibilities except those requiring a pharmacist’s professional judgment.
• Follow HIPAA regulations and company policies concerning protected information.
• Support company health and wellness initiatives.
• Put away legend orders, including Central Fill deliveries.
• Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and collaboratively.
• Act with honesty and integrity when handling customer and business information.
• Follow directions and seek assistance when needed to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Perform the essential job functions with or without reasonable accommodation.

Benefits

• Healthcare coverage, including medical, dental, vision, and prescription coverage, through company or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles.
• Paid time off, including holiday and sick pay, based on eligibility and length of service.
• Free counseling through the Employee Assistance Program.
• Free, confidential financial tools and coaching through Goldman Sachs Ayco.
• Associate discounts on purchases, including food, travel, and technology.
• Up to $21,000 in tuition reimbursement over the course of a career through the Continuing Education program.
• Access to training programs and career pathways.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED