Pharmacy Technician Trainee - Westerville Market District

Giant Eagle • Westerville, OH

9d

About The Position

As a Pharmacy Technician Trainee, you’ll be a key part of a collaborative team, helping build a service-conscious Pharmacy team that develops strong relationships with patients. You’ll help exceed expectations, meet patient needs, and provide safe, accurate, and efficient care to support positive patient, Team Member, and company outcomes. The position includes completing a required training program and accompanying exams, and following company, state, and federal policies, laws, and regulations. For Long Term Care only, the role may include medication cycle exchanges and medication cart audits at serviced facilities.

Requirements

• High school diploma or equivalent.
• Eligible to obtain registration as a pharmacy technician with the applicable state board of pharmacy.
• At least 18 years of age.
• Able to lift up to 25 pounds.

Responsibilities

• Welcome patients and promptly acknowledge them with compassion and a smile at all pharmacy entry points.
• Provide excellent patient care by respecting and engaging patients, meeting or exceeding their needs, processing orders in person and by phone, directing patients to products and merchandise, and referring appropriate prescription and over-the-counter medicine questions to the pharmacist.
• Maintain a neat and clean work environment that meets company and government requirements.
• Assist team members with tasks to help the department run efficiently.
• Use the pharmacy computer to support efficient patient care at drop-off, will call, drive-thru, phone, filling, and order receiving; this includes searching for patients and profiles, determining fill and pick-up dates, checking prescriptions sent to Central Fill, quoting cash prices, checking medication on-hand counts, and entering invoices.
• Assist the team with action plans to improve outcomes using knowledge of applicable service and business metrics.
• Assist with executing company initiatives and programs.
• Complete the required training program and accompanying exams.
• Follow company, state, and federal policies, laws, and regulations, including HIPAA and requirements for pseudoephedrine sales.
• Finalize sales using the cash register in accordance with established procedures and point-of-sale policies.
• Accurately transcribe prescription data to generate custom customer labels.
• Help maintain appropriate inventory levels by ordering, receiving, stocking, and rotating drugs and other supplies according to company policies and procedures.
• Answer the telephone politely and promptly, exchange information accurately, and help ensure customer satisfaction.
• Resolve customer questions and concerns through effective communication with customers, management, and support staff.
• File written prescriptions daily.
• For Long Term Care only, perform medication cycle exchanges at serviced facilities if required.
• For Long Term Care only, perform medication cart audits at serviced facilities if required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED