Pharmacy Technician - Sr. Billing Specialist

Guardian Pharmacy•Phoenix, AZ

10d•$21 - $24•Hybrid

About The Position

This role is responsible for processing customer bills and insurance claims accurately and in a timely manner. It involves assisting with all daily and month-end billing functions, procedures, and reporting. The position also requires providing excellent customer service to patients, caregivers, medical providers, and insurance carriers. The Billing Specialist III serves as a subject matter expert and departmental resource.

Requirements

Pharmacy Technician Certification
High School Diploma or GED required.
Pharmacy Technician license/certification/registration per state requirements; National Certification preferred (PTCB) may be required (pharmacy specific).
3+ years related experience including a minimum of 1 year at Billing Specialist II level.
Advanced computer skills; pharmacy information system experience required
Ability to work independently and deliver to deadlines.
Great attention to detail and accuracy
Ability to excel in a fast-paced, team-oriented environment working on multiple tasks simultaneously, while adhering to strict deadlines
Quality minded; motivated to seek out errors and inquire about inaccuracies.

Nice To Haves

National Certification preferred (PTCB) may be required (pharmacy specific).

Responsibilities

Research and establish patient eligibility coverage with insurance providers including private individuals and/or government entities.
Reverify benefit coverage criteria as needed for claims follow up.
Accurately enter and/or update patient/insurance information into billing system.
Maintain and continually audit patient files and corresponding documentation necessary to defend third party audits and ensure payer and company compliance.
Accurately enter patient information into the pharmacy system.
Provide assistance and timely response to all billing customer inquiries via phone or electronic communications.
Using advanced knowledge, independently, troubleshoot, research and resolve patient billing issues regarding insurance eligibility, coverage, and related benefits.
Uses advanced knowledge to independently resolve customer service issues that require judgement and critical thinking.
Provide guidance and support to resident or responsible party by running Medicare plan comparisons during open enrollment and special enrollment periods.
Proactively review patient profiles, drug regimens and insurance coverage to evaluate options to save resident money.
Responsible for completion of daily census, admit, discharge, and room changes for the facilities assigned.
Process patient payments, returns, and credits.
Transmit individual credit card payments as needed.
May pursue payment from delinquent accounts and make payment arrangements.
Research, identify and organize requested audit documentation in timely manner.
Perform prescription claims adjudication including communication with insurance companies regarding rejected claims, eligibility, prior authorizations or other issues as needed.
Make corrections as needed and rebill claims as necessary.
Through prior experience and cross training, demonstrate advanced knowledge and understanding in pharmacy facility billing requirements (Medicare, Medicaid, Prescription Drug Plans (PDPs) and Third-Party Insurances) and working/functional knowledge of other pharmacy departmental functions.
Serve as subject matter expert and departmental resource in Pharmacy information systems and workflow.
Use pharmacy systems to process prior authorizations, resolve rejections, produce various reports as necessary, and complete billing functions in a timely manner and with a high degree of accuracy.
Consistently exceed pharmacy's established accuracy and productivity levels.
Follow all applicable government regulations including HIPAA.
Work as a collaborative team member to meet the service goals of the pharmacy.
Other essential functions and duties may be assigned as needed.

Benefits

Competitive pay
401(k) with up to 3.5% company match
Multiple health plan options including copay (FSA-eligible) and HSA eligible plans
Wellness Incentive Program
Dental and Vision plans
Company-paid basic life, AD&D and long-term disability coverage
Optional employee, spouse, and child life/AD&D insurance
Optional accident, critical illness, and short-term disability coverage
Dependent Care Flexible Spending Accounts
Employee Assistance Program (EAP)
Paid holidays and sick days
Generous vacation benefits based on years of service