Pharmacy Technician - Refill Call Coordinator

The Ohio State University

6d • Onsite

About The Position

Responsible for supporting the safe, efficient, and compliant preparation and distribution of medications under the supervision of a licensed pharmacist. Provides high-quality, patient-centered technical support services to ensure accurate medication preparation, packaging, and inventory control. In collaboration with pharmacists and other pharmacy technicians, assist in maintaining regulatory compliance, operational efficiency, and service excellence across assigned practice areas. Maintains active registration as a Pharmacy Technician Trainee or Registered Pharmacy Technician with the Ohio Board of Pharmacy and fulfills all continuing education and competency requirements necessary to maintain registration throughout employment. If registered as an Ohio Board of Pharmacy Technician Trainee, completion of the OSUWMC employer-based training program is required, followed by updating registration to Registered Pharmacy Technician status with the Ohio Board of Pharmacy. Demonstrates professional conduct aligned with hospital and departmental mission, vision, and values.

This position functions to support all aspects of the Outpatient Specialty Call Center. Duties include: answering inbound and making outbound phone calls, assisting patients with medication refills, providing excellent customer service, and billing prescriptions. The Pharmacy Technician I assists pharmacists in ensuring accurate medication dispensing and regulatory compliance in accordance with Ohio Board of Pharmacy rules, state and federal regulations, USP standards as applicable, and institutional policies. This role supports both patient care and research protocols while promoting a safe and efficient medication-use system. Must demonstrate knowledge and skills necessary to provide services appropriate to the age of the patients served, including completing any mandatory education requirements.

Requirements

• High school diploma or equivalent.
• Minimum age: 18 years.
• Registered or eligible for pharmacy technician registration in Ohio.
• Pharmacy Technician Trainees must submit all required documentation to the Ohio Board of Pharmacy at least 10 business days before start date.
• 0 years of relevant experience required.
• Maintains active registration as a Pharmacy Technician Trainee or Registered Pharmacy Technician with the Ohio Board of Pharmacy and fulfills all continuing education and competency requirements necessary to maintain registration throughout employment.
• If registered as an Ohio Board of Pharmacy Technician Trainee, completion of the OSUWMC employer-based training program is required, followed by updating registration to Registered Pharmacy Technician status with the Ohio Board of Pharmacy.

Responsibilities

• Supporting the safe, efficient, and compliant preparation and distribution of medications under the supervision of a licensed pharmacist.
• Providing high-quality, patient-centered technical support services to ensure accurate medication preparation, packaging, and inventory control.
• Maintaining regulatory compliance, operational efficiency, and service excellence across assigned practice areas.
• Answering inbound and making outbound phone calls.
• Assisting patients with medication refills.
• Providing excellent customer service.
• Billing prescriptions.
• Ensuring accurate medication dispensing and regulatory compliance in accordance with Ohio Board of Pharmacy rules, state and federal regulations, USP standards as applicable, and institutional policies.
• Supporting both patient care and research protocols while promoting a safe and efficient medication-use system.
• Demonstrating knowledge and skills necessary to provide services appropriate to the age of the patients served, including completing any mandatory education requirements.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED