Pharmacy Technician-Patient Care Coordinator

Pixel Care•Austin, TX

17d•Onsite

About The Position

Pixel is a fertility healthcare company working to connect patients, providers, and pharmacies through a unified fertility management and support platform. The Patient Care Coordinator supports patients throughout the medication fulfillment process, communicating directly with them and helping manage the daily work that keeps medication orders moving. This role supports patient onboarding, medication scheduling, refill requests, shipment coordination, documentation, and follow-up, in collaboration with Data, Insurance, Pharmacy, Logistics, and other internal teams. The role is full-time and on-site at Pixel’s headquarters in Austin, Texas. Shifts rotate between 8:00 a.m. and 10:30 a.m. Central Time start times: 8:00 a.m.–4:30 p.m. or 10:30 a.m.–7:00 p.m. The schedule also includes a monthly Saturday rotation from 8:00 a.m.–2:00 p.m. The successful candidate is compassionate, organized, service-minded, detail-oriented, and able to work in a fast-paced environment with changing priorities. They are expected to follow through, solve problems, collaborate effectively, protect patient confidentiality, and recognize when clinical questions or concerns should be referred to a pharmacist or another appropriate resource.

Requirements

High school diploma or equivalent.
Active pharmacy technician or technician trainee registration in Texas.
Eligibility and willingness to obtain pharmacy technician registrations in New Jersey and additional states as business needs require upon hire.
Strong written and verbal communication skills and a compassionate, patient-centered approach.
Excellent attention to detail and ability to accurately manage a high volume of patient information, documentation, and tasks.
Strong organizational and time-management skills, including the ability to prioritize needs and proactively move work forward.
Strong problem-solving skills and willingness to investigate and resolve issues.
Sound judgment and ability to recognize when a patient question, clinical concern, or service issue requires support from another team or resource.
Ability to work independently and collaborate effectively with patients, pharmacists, providers, and cross-functional team members.
Ability to thrive in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.
Proficiency with Microsoft Office Suite, Teams, and Excel.
Familiarity with EMR systems, pharmacy platforms, or other healthcare technology.
Knowledge of HIPAA requirements and commitment to maintaining patient confidentiality.

Nice To Haves

Associate’s degree in Healthcare Administration, Business Administration, Communications, or a related field.
Two or more years of experience in customer service, patient services, client support, healthcare, pharmacy, hospitality, operations, or another service-oriented environment.
Experience providing high-touch service in a healthcare, regulated, or process-driven environment.
Experience in pharmacy, specialty pharmacy, fertility care, or another healthcare setting.
Experience in a fast-paced, technology-enabled pharmacy environment.
Basic familiarity with healthcare insurance processes, including insurance benefits, coverage requirements, and patient financial responsibility.
PTCB Certification.
Experience using customer relationship management (CRM), electronic medical record (EMR), pharmacy management, or similar healthcare technology platforms.
Bilingual skills.

Responsibilities

Provide compassionate, accurate, and timely patient support through phone calls, messages, and other communication channels.
Support patient onboarding by gathering, confirming, and accurately documenting patient, prescription, medication, allergy, insurance, and other required information.
Coordinate medication scheduling, refill requests, shipment arrangements, and other activities needed for timely medication fulfillment.
Respond to patient questions about medication status, scheduling, refills, shipments, documentation requirements, available resources, and general pharmacy services.
Educate patients about the medication fulfillment process, shipment expectations, available resources, and what to expect next.
Resolve patient questions and service needs within the scope of the role and follow through on commitments made during patient interactions.
Identify missing information, service issues, or other problems that may delay an order and take action to resolve them or connect with the appropriate team.
Collaborate with Data, Insurance, Pharmacy, Logistics, and other teams to gather information, complete next steps, and keep patient orders moving.
Communicate professionally with patients, provider offices, pharmacists, and internal teams to obtain information and address patient needs.
Document patient interactions, scheduling activities, medication coordination, shipment information, follow-up, and relevant account updates accurately and promptly.
Recognize clinical questions, medication concerns, adverse events, or changes in a patient’s condition and promptly connect the patient with a Pharmacist or appropriate clinical resource.
Monitor assigned work queues and prioritize daily tasks to meet service, quality, and workflow expectations.
Maintain accuracy and attention to detail while managing multiple patient interactions, tasks, and priorities.
Protect patient confidentiality and follow HIPAA, company policies, accreditation standards, and applicable regulatory requirements.