Pharmacy Technician-Patient Care Coordinator

Pixel Care • Austin, TX

23d • Onsite

About The Position

Pixel is hiring a Patient Care Coordinator to support patients throughout the medication fulfillment process. This full-time, on-site role is based at Pixel’s headquarters in Austin, Texas. The schedule rotates between 8:00 a.m. and 10:30 a.m. Central Time start times, with shifts from 8:00 a.m. to 4:30 p.m. or 10:30 a.m. to 7:00 p.m. The role also includes a monthly Saturday rotation from 8:00 a.m. to 2:00 p.m. Central Time.

The coordinator communicates directly with patients and helps manage the daily activities that keep medication orders moving. The role supports patient onboarding, medication scheduling, refill requests, shipment coordination, documentation, and follow-up, while collaborating with Data, Insurance, Pharmacy, Logistics, and other internal teams. The successful candidate is compassionate, organized, service-minded, attentive to detail, and comfortable handling shifting priorities in a fast-paced environment. They should take initiative, follow through, work collaboratively, and be motivated to learn and take on greater responsibility over time.

Pixel describes itself as a healthcare startup working to connect patients, providers, and pharmacies through a fertility management and support platform. Its stated values include empathy, disruption, confidence, positivity, drive, and transparency.

Requirements

• High school diploma or equivalent.
• Active pharmacy technician or technician trainee registration in Texas.
• Eligibility and willingness to obtain pharmacy technician registrations in New Jersey, and additional states as business needs require, upon hire.
• Strong written and verbal communication skills and a compassionate, patient-centered approach.
• Excellent attention to detail and ability to accurately manage a high volume of patient information, documentation, and tasks.
• Strong organizational and time-management skills, including the ability to prioritize needs and proactively move work forward.
• Strong problem-solving skills and willingness to investigate and resolve issues.
• Sound judgment and ability to recognize when a patient question, clinical concern, or service issue requires support from another team or resource.
• Ability to work independently and collaborate effectively with patients, pharmacists, providers, and cross-functional team members.
• Ability to thrive in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.
• Proficiency with Microsoft Office Suite, Teams, and Excel.
• Familiarity with EMR systems, pharmacy platforms, or other healthcare technology.
• Knowledge of HIPAA requirements and commitment to maintaining patient confidentiality.

Nice To Haves

• Associate’s degree in Healthcare Administration, Business Administration, Communications, or a related field.
• Two or more years of experience in customer service, patient services, client support, healthcare, pharmacy, hospitality, operations, or another service-oriented environment.
• Experience providing high-touch service in a healthcare, regulated, or process-driven environment.
• Experience working in pharmacy, specialty pharmacy, fertility care, or another healthcare setting.
• Experience working in a fast-paced, technology-enabled pharmacy environment.
• Basic familiarity with healthcare insurance processes, including insurance benefits, coverage requirements, and patient financial responsibility.
• PTCB Certification.
• Experience using customer relationship management (CRM), electronic medical record (EMR), pharmacy management, or similar healthcare technology platforms.
• Bilingual skills.

Responsibilities

• Provide compassionate, accurate, and timely support to patients through phone calls, messages, and other communication channels.
• Support patient onboarding by gathering, confirming, and documenting patient, prescription, medication, allergy, insurance, and other required information.
• Coordinate medication scheduling, refill requests, shipment arrangements, and other activities needed for timely medication fulfillment.
• Respond to patient questions about medication status, scheduling, refills, shipments, documentation requirements, available resources, and general pharmacy services.
• Educate patients about the medication fulfillment process, shipment expectations, available resources, and next steps.
• Resolve patient questions and service needs within the role’s scope, and follow through on commitments made during patient interactions.
• Identify missing information, service issues, or other problems that could delay an order, and take action to resolve them or connect with the appropriate team.
• Collaborate with Data, Insurance, Pharmacy, Logistics, and other teams to gather information, complete next steps, and keep patient orders moving.
• Communicate professionally with patients, provider offices, pharmacists, and internal teams to obtain information and resolve patient needs.
• Accurately and promptly document patient interactions, scheduling activities, medication coordination, shipment information, follow-up, and relevant account updates.
• Recognize clinical questions, medication concerns, adverse events, or changes in a patient’s condition, and promptly connect the patient with a Pharmacist or appropriate clinical resource.
• Monitor assigned work queues and prioritize daily tasks to meet service, quality, and workflow expectations.
• Maintain accuracy and attention to detail while managing multiple patient interactions, tasks, and priorities in a fast-paced environment.
• Protect patient confidentiality and follow HIPAA, company policies, accreditation standards, and applicable regulatory requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED