Pharmacy Technician - Medication Historian

Cleveland Clinic•Great Barrington, MA

6d•Onsite

About The Position

This position is eligible for a sign-on bonus of up to $2,500. Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation. The Pharmacy Technician – Medication Historian plays a critical role in supporting medication safety and reducing hospital readmissions by ensuring accurate medication histories for patients presenting to the Emergency Department at Fairview Hospital, one of Cleveland Clinic’s largest regional hospitals. Working primarily within the ED, this caregiver conducts detailed patient interviews, reviews medication regimens, and verifies medication information through communication with patients, caregivers, retail pharmacies, and other healthcare providers. Responsibilities include completing and documenting comprehensive medication histories, updating medication lists within the electronic medical record, identifying discrepancies, and communicating findings to pharmacists, physicians, nurses, and other members of the care team. By providing accurate medication information at the point of admission, this role helps ensure safe medication ordering, supports continuity of care, and contributes to improved patient outcomes across the hospital.

Requirements

High School Diploma/GED
Minimum six months related pharmacy experience (successful completion of a Pharmacy Technician Program may substitute for the required work experience)
Must hold an active registration as a Registered Pharmacy Technician through the Ohio Board of Pharmacy (OBOP).
A status as a Pharmacy Technician Trainee with OBOP does not qualify for this role.

Nice To Haves

Completion of a formal pharmacy technician training program
Experience dealing with 3rd party insurance and prior authorization process
Certified Pharmacy Technician (CPhT) through the Pharmacy Technician Certification Board (PTCB) is preferred at time of hire

Responsibilities

Communicate directly with patients and caregivers while performing technical functions within the assigned work area to ensure timely and accurate procurement of prescriptions and documentation within the electronic medical record when required.
Identify potential medication-related access problems and work with patients and the multi-disciplinary team to solve these problems in an efficient and patient-centered manner.
Coordinate education, bedside medication delivery, and medication payment.
Assist with the development and implementation of policies and procedures to ensure a seamless medication-related procurement process for patients.
Work with the pharmacy leadership teams to identify areas of opportunity for improved patient experience.
Assist manager in creating, implementing and monitoring quality control programs in assigned area.
Conduct third party prior authorization requests when needed.
Monitor program performance, including patient volumes served and patient experience indicators, serving as a valued resource to identify discharge prescription coverage issues and assist in their resolution.
Complete medication histories or other transitional care activities as assigned per location.