Pharmacy Technician Lead, Automation, Winston Campus

Advocate Health and Hospitals Corporation • Wake Forest, NC

43d • Onsite

About The Position

This full-time position is responsible for leading a shift or area/program within the pharmacy, focusing on automation and technology. The role involves assigning and monitoring technician work, acting as a resource for complex issues, and assisting leadership with team development and scheduling. The Pharmacy Technician Lead will also be involved in quality improvement initiatives, ensuring compliance with regulatory standards, and collaborating with pharmacists and other healthcare providers. Expertise in pharmacy practices, medication handling, automation troubleshooting, and billing processes is essential. The role also requires familiarity with age-specific care and the ability to meet diverse patient needs.

Requirements

• High School Diploma or GED equivalent required.
• For technicians in NC with validating technician responsibilities- an associate’s degree in pharmacy technology is required.
• Registration/Licensure with state board of pharmacy per state of employment requirements.
• Certification through Pharmacy Technician Certification Board (CPhT) or National Health Career Association (ExCPT).
• Typically requires 3 years of experience in health care, insurance industry, pharmacy, or medical background.
• Highly effective communication (written and verbal) and interpersonal skills.
• Exceptional customer service, problem resolution and process development skills.
• Demonstrated leadership skills such as delegation, team building, managing multiple priorities, problem solving, and decision making.
• Ability to understand and become knowledgeable of pharmacy standards, policies, procedures, and Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Demonstrated ability to maintain confidentiality, take initiative, and to work independently with minimal supervision.
• Must be detail-oriented with the ability to handle multiple demands simultaneously.
• Computer skills with Microsoft Office, email, internet access, electronic pharmacy management systems, and pharmacy ordering and inventory systems.
• Must be able to sit, stand, walk, lift, bend, kneel, climb, twist, crawl and reach above shoulders.
• Requires considerable walking, standing, pushing mobile cart of approximately 50 pounds and lifting 35 pounds of material.
• Must have functional vision, touch and hearing.
• Must be able to speak and be understood by others to communicate effectively.
• Utilizes appropriate personal protective equipment (PPE) to perform job duties and minimize exposure to hazardous agents, body fluids, and communicable diseases.
• Frequent fine motor motion of hands and wrists to perform manipulative skills such as writing, typing, data entry into the computer, and preparation of medications, including use of syringes.
• Take necessary precautions to avoid inadvertent needle sticks, minor cuts or bruises.
• Exposed to various conditions throughout the workday such as walking on hard surfaces, climbing stairs and changes in temperature and humidity.
• Operates all equipment necessary to perform the job.
• Flexibility to travel between pharmacy locations.

Nice To Haves

• Successful completion of a formal technician training program preferred.
• One-year previous pharmacy experience preferred.
• Associate degree in a healthcare or business-related field preferred.
• Additional relevant PTCB Certificates or advanced certification preferred.

Responsibilities

• Leads the shift or area/program by assigning, monitoring, and reviewing the progress and accuracy of technician work.
• Acts as a resource for the team, providing day-to-day direction and guidance on complex issues, resolving conflicts when necessary and fostering a positive work environment.
• Assists leadership with teammate interviewing, selection, development, and engagement.
• Creates staff schedules and monitors performance, ensuring adherence to policies, procedures and compliance with regulatory standards.
• Trains, orients, and educates team members, ensuring competency and completion of required training program.
• Identifies quality improvement opportunities and collaborates with leadership to design and implement initiatives to enhance efficiency, safety and engagement.
• Participates in performance improvement activities and ensures proper documentation and compliance with legal, regulatory, and accrediting bodies.
• Knowledgeable with use of automation and technology, troubleshooting issues, and maintaining a safe and efficient work environment.
• Collaborates with pharmacists and other healthcare providers in coordinating medication preparation, dispensing, and related processes.
• Monitors and maintains inventory levels, processes drug recalls and ensures appropriate handling of controlled substances.
• Assists with all duties required of Technician I, II, III when appropriately needed.
• Ensures proper documentation for department tasks, meeting legal and regulatory standards.
• Reviews billing processes, adjusts patient bills as necessary, and processes charges and credits for medications where appropriate.
• Assists in the preparation and review of pharmacy training materials and programs.
• Acts as a role model for safe, effective and efficient care, demonstrating the skills and knowledge necessary for pharmacy technicians.
• Demonstrates expertise in pharmacy practices, including medication handling, regulatory compliance, and automation troubleshooting.
• Acts as a liaison between the technician team and department leadership.
• Knowledgeable in billing and insurance processes, including prior authorizations and third-party claims where appropriate.
• Familiarity with age-specific care requirements and ability to assess and meet the needs of diverse patient populations.
• Other duties as assigned.

Benefits

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree