Sr Pharmacy Automation Technician

St. Jude Children's Research Hospital•Memphis, TN

19h•$70,720 - $126,880

About The Position

St. Jude Children's Research Hospital is dedicated to advancing cures and means of prevention for pediatric catastrophic diseases through groundbreaking research and exceptional patient care. Our Department of Pharmacy and Pharmaceutical Sciences is committed to providing the highest quality clinical pharmaceutical care to children, integrating research findings into clinical practice as swiftly as possible. This role serves as the primary team member responsible for the administration, operation, maintenance, troubleshooting, and optimization of the Omnicell medication management system as part of the Pharmacy Automation team and as part of the Pharmacy Informatics Community at St. Jude Children's Research Hospital. Extensive experience with both Omnicell and Epic is strongly preferred. The position supports automated pharmacy systems used for medication dispensing, packaging, inventory management, and distribution, ensuring that equipment, software, system configurations, and workflows operate accurately, reliably, and efficiently. Responsibilities include coordinating system upgrades and testing; managing user, device, and system configurations; monitoring inventory and system performance; resolving technical and operational issues; and partnering with pharmacy, information technology, clinical, engineering, system administration, and vendor teams. Given the significant system administration responsibilities of this position, the role also serves as a key liaison between pharmacy staff and engineering and system administration teams outside the department, helping translate operational needs, coordinate issue resolution, and support system enhancements. This role supports pharmacists and other pharmacy personnel while ensuring compliance with regulatory requirements and institutional policies and promoting patient safety.

Requirements

High School Diploma required
Associates Degree preferred
Technical school diploma OR Certification with 4+ years of relevant experience.
5+ years of relevant experience in related area (e.g., Electronic Technology or Biomedical Engineering)
Strong knowledge of hospital policies and departmental procedures.
Proficient as an end-user of pharmacy software required.
Experience designing and/or managing databases required.
Registration of Pharmacy Technician License with the State of Tennessee required.
Pharmacy Technician Certification by the Pharmacy Technician Certification Board required.

Nice To Haves

Extensive experience with both Omnicell and Epic is strongly preferred.
Apexus Certified Expert and Pharmacy Basic Life Support preferred.

Responsibilities

Oversee and support daily operations of pharmacy business applications and serve as a senior liaison for issue triage, system recovery, and hardware/software support in collaboration with internal teams and vendors.
Coordinate and perform routine and specialized preventive maintenance on department technology solutions, ensuring tasks are completed according to defined service levels. Perform functional and safety tests and install new equipment per manufacturer's specifications.
Troubleshoot complex equipment failures, replace parts or modules, and calibrate to manufacturer's specifications.
Communicate with vendors, research and clinical staff to solve problems. Responsible for orientation and training of new employees.
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintain regular and predictable attendance
Consistently meet job expectations, adhere to policies, and deliver quality work while applying. St. Jude values and principles. Managers evaluate employee performance throughout the year—specifically through the spring and fall Check In milestones and the Annual Performance Review. All employees are encouraged to actively participate in these performance management processes.