Pharmacy Technician IV - Infusion Coordinators

University of Arkansas•Little Rock, AR

About The Position

The Pharmacy Technician (Patient Assistance Coordinator) coordinates the pharmacy’s financial assistance programs, with a primary focus on infusion drug assistance. Programs include infusion drug assistance, free-drug Patient Assistance Programs (PAPs), the Medication Assistance Program (MAP), and the Arkansas Kidney Disease Commission (AKDC). The role supports efforts to minimize patients’ out-of-pocket expenses by researching patient data, working with outpatient clinic staff, connecting patients with assistance, helping complete applications, processing prescriptions, communicating with billing, and following up with patients. Working with pharmacy leadership, the technician helps maintain and improve program workflows and expand assistance efforts. The position may also perform Pharmacy Technician I/II/III/IV duties, including supporting pharmacists in daily operations, patient outreach, medication delivery, and other aspects of patient care. The technician prioritizes work as needs and workloads change, works accurately and efficiently with the team, and contributes to departmental tasks and projects.

Requirements

High school diploma or GED plus four years of relevant pharmacy technician work experience, such as retail or hospital experience; alternatively, an undergraduate degree and relevant pharmacy technician experience.
Arkansas Pharmacy Technician License.
National Technician Certification (PTCB).
Computer skills, including Microsoft Office and EMR experience.

Nice To Haves

B.S. or higher degree.
Business or accounting coursework.
Training from an ASHP/ACPE-accredited technician program.
Previous experience with 340B.
Strong math skills.
Excellent communication and organizational skills.

Responsibilities

Coordinate copay assistance and free-drug support for infusion patients and assist with other pharmacy copay assistance programs.
Monitor EPIC work queues to identify patients who may need assistance.
Collaborate with staff to expand assistance efforts and organize workflows.
Work with manufacturer patient assistance programs and the platforms used to apply for assistance.
Develop and maintain reporting metrics to track copay assistance productivity.
Assist with adjudicating medication fills and refills.
Work with clinic staff and billing to obtain prior authorizations and explanations of benefits as needed.
Navigate EPIC Willow Ambulatory/Hyperspace and perform basic pharmaceutical calculations.
Research patient data and previous medication fills.
Conduct regularly scheduled, organized patient follow-ups to help ensure copay assistance remains active and timely.
Communicate professionally and efficiently with patients and department staff; troubleshoot and communicate with billing.
Maintain appropriate electronic and/or paper records and paperwork.
Answer and receive phone calls and direct callers to the appropriate area.
Understand and follow 340B requirements, guidelines, and processes.
Monitor MAP policies and staff work for adherence to the 340B program.
Monitor and submit monthly AKDC claims in a timely manner.
Assist SPS and Retail patient assistance coordinators when workload permits.
Assist pharmacists with patient outreach and regularly answer phones.
Deliver medication to employees and patients accurately and on time.
Promote a safe working environment and maintain clean work surfaces in dispensing areas.
Follow departmental and institutional policies and procedures, and document cleaning activities on appropriate logs.
Operate equipment including the CII safe, Parata Max, Rover, and printers; help maintain and restock Parata Max inventory.
Assist with weekly and monthly duties such as cycle counts, returning drugs to stock, and expired-drug pulls.
Promptly report equipment, facility, or drug-distribution deficiencies or problems to a supervisor or other appropriate person.
Assist the shipping department as needed and perform other duties as assigned.