Pharmacy Technician II

Elevance Health•Nashville, TN

1d•Remote

About The Position

This is a Pharmacy Technician II role within the Clinical Pharmacy Care Center (CPCC), a clinical pharmacy call center servicing Medicare, Medicaid, and Commercial member populations. The primary function is to reach out to members identified with gaps in care to close these gaps through education and assistance. The role is virtual full-time, with exceptions for required in-person training. Alternate locations may be considered for candidates residing within commuting distance of an office.

Requirements

Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
Requires H.S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

Experience communicating with and supporting Medicaid members preferred.
Call center experience with high call volumes preferred.
Experience in discussing medication adherence preferred.
Proficient in computer systems and multitasking preferred.
Patient care experience preferred.
Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

Verifies member information and inputs data for the pharmacists.
Educates members about prescriptions and medication resources or assistance programs.
Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures.
Assists members with scheduling their preventive test/screenings and medication resources or assistance programs.
Makes outreach to members or providers to close care gaps and improve outcomes.