Pharmacy Technician II

Elevance Health•Norfolk, VA

1d•Remote

About The Position

CarelonRx, a proud member of the Elevance Health family of companies, leverages a strong, clinical-first approach and deep pharmacy expertise to develop solutions that enhance health outcomes, manage costs, and improve member well-being. The Clinical Pharmacy Care Center (CPCC) operates as a clinical pharmacy call center, serving Medicare, Medicaid, and Commercial member populations. Its core mission is to engage with members identified as having gaps in care, providing education and assistance to close these gaps. This Pharmacy Technician II role is designed for full-time virtual work, with the exception of mandatory in-person training sessions, offering significant flexibility and autonomy. This setup aims to boost productivity, support work-life integration, and ensure essential face-to-face onboarding and skill development. Candidates residing within commuting distance of an office may have alternate locations considered. Elevance Health, a Fortune 25 company with nearly 100,000 associates serving over 100 million people, is dedicated to simplifying healthcare and improving lives, evolving into a trusted health partner. The company generally employs a Hybrid Workforce Strategy, requiring associates to work onsite at least once a week, unless their role is specifically designated as primarily virtual by the hiring manager, as is the case for this position. Specific onsite expectations will be discussed during the hiring process.

Requirements

Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
Requires H.S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.
Associates in this role are expected to have strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Nice To Haves

Experience communicating with and supporting Medicaid members preferred.
Call center experience with high call volumes preferred.
Experience in discussing medication adherence preferred.
Proficient in computer systems and multitasking preferred.
Patient care experience preferred.

Responsibilities

Verifies member information and inputs data for the pharmacists.
Educates members about prescriptions and medication resources or assistance programs.
Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures.
Assists members with scheduling their preventive test/screenings and medication resources or assistance programs.
Makes outreach to members or providers to close care gaps and improve outcomes.