Pharmacy Technician II

Cencora • Wyomissing, PA

11d • $22 • Onsite

About The Position

This is an onsite, full-time Pharmacy Technician II position with Reading Hospital Wyomissing Pharmacy in Wyomissing, Pennsylvania. The role consists of 8- to 10-hour shifts, including rotating weekends and holidays, and pays a minimum of $22 per hour.

The Pharmacy Technician II is a positive, team-oriented professional who delivers customer service and patient care. The role involves entering and maintaining patient and prescription information in the pharmacy information system, helping address prescription claims and payment issues, preparing medications for pharmacist review, and communicating with patients, prescribers, insurers, pharmacists, and other staff. The technician also handles inventory and point-of-sale tasks, triages incoming calls, supports therapeutic consultations, and delivers medications and pharmaceutical supplies through concierge and curbside programs.

Requirements

• Normally requires at least two years of directly related and progressively responsible pharmacy experience.
• A PA Registered Pharmacy Technician license or Pharmacy Technician Trainee license is required.
• Ability to build positive relationships through effective communication and collaboration.
• Ability to work quickly and accurately under time and volume constraints.
• Ability to resolve patient issues quickly and creatively to improve customer satisfaction.
• Familiarity with pharmaceutical products, services, and drug interactions.
• Strong organizational skills and attention to detail.
• Good analytical skills.
• Proficiency with pharmacy management systems.
• Proficiency with Microsoft M365 software applications for productivity, reporting, and communication.

Nice To Haves

• Pharmacy technician certification from a national technical certification organization, such as PTCB or a comparable national certification.
• Spanish-language proficiency.

Responsibilities

• Create patient profiles in the pharmacy information system.
• Communicate with patients, prescribers, and other staff to solve problems and answer questions.
• Enter prescription plan information in patient profiles to process and adjudicate prescriptions.
• Enter new patient prescription information into the pharmacy information system.
• Address insurance, reimbursement, and payment issues by communicating with insurance providers, patients, and pharmacists.
• Participate in achieving Ambulatory Pharmacy business goals and metrics.
• Retrieve and prepare medications for pharmacist review and verification.
• Submit and receive orders and place inventory in stock.
• Answer inbound telephone calls and route or triage them to appropriate staff.
• Operate the point-of-sale system.
• Help review and handle adjudicated prescription claims to confirm reimbursement, co-pay, and related financials are appropriate; follow up on claims deemed inappropriate as directed.
• Provide pharmacists with information needed for therapeutic consultations with patients.
• Work with Pharmacy Benefit Manager companies to resolve plan- and patient-specific adjudication issues.
• Deliver medications and pharmaceutical supplies to patients through concierge prescription and curbside programs.
• Perform related duties as assigned.

Benefits

• Medical, dental, and vision care.
• Backup dependent care may be available.
• Adoption assistance.
• Infertility coverage and family-building support.
• Behavioral health solutions.
• Paid parental leave.
• Paid caregiver leave.
• Training programs, professional development resources, and mentorship programs.
• Opportunities to participate in employee resource groups and volunteer activities.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed