Pharmacy Technician II

Elevance Health • Nashville, TN

12d • Remote

About The Position

The Pharmacy Technician II role is a virtual position with CarelonRx, a member of the Elevance Health family. This role operates within the Clinical Pharmacy Care Center (CPCC), a clinical pharmacy call center serving Medicare, Medicaid, and Commercial member populations. The primary objective is to close care gaps identified in members through education and assistance, thereby improving outcomes and enhancing member health. The role requires verifying member information, educating members on prescriptions and medication resources, assisting with preventive screenings, and making outreach to members or providers to improve quality measures like STARs Ratings and HEDIS.

Requirements

• Requires an active, professional license, if required by state law, State Pharmacy Technician Certification or National Certification based on applicable state(s) requirements, to practice as a Pharmacy Technician within the scope of practice in a state or territory of the United States.
• Requires H.S. diploma or equivalent and minimum of 2 years of pharmacy experience; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

• Experience communicating with and supporting Medicaid members preferred.
• Call center experience with high call volumes preferred.
• Experience in discussing medication adherence preferred.
• Proficient in computer systems and multitasking preferred.
• Patient care experience preferred.
• Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills.

Responsibilities

• Verifies member information and inputs data for the pharmacists.
• Educates members about prescriptions and medication resources or assistance programs.
• Educates members on medication adherence-related topics to align closely with STARs Ratings and HEDIS quality measures.
• Assists members with scheduling their preventive test/screenings and medication resources or assistance programs.
• Makes outreach to members or providers to close care gaps and improve outcomes.

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical
• dental
• vision
• short and long term disability benefits
• 401(k) +match
• stock purchase plan
• life insurance
• wellness programs
• financial education resources

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED