Pharmacy Technician II - Patient Assistance Program

Duke Careers • Durham, NC

12d • Onsite

About The Position

This pharmacy technician will complete medication Prior Authorizations and participate in the Patient Assistance Program for the Department of Pharmacy ensuring patient access to prescribed medications and drug accountability for drug replacement programs and manufacturer assistance programs in compliance with hospital, state, and federal requirements. This position will also coordinate drug delivery and continuity of care with Duke Retail Pharmacies. This pharmacy technician will primarily be based out of their assigned specialty clinic and will support medication prior authorizations and patient assistance for various patient populations.

Requirements

• Excellent communication skills
• Microsoft Word and Excel competence
• Organizational skills
• Ability to multitask and work independently
• High school diploma or equivalent and completion of an accredited pharmacy technician training program.
• OR Acceptance into pharmacy school.
• OR High school diploma or equivalent and one year of pharmacy or healthcare-related experience.
• Minimum of one year related experience.
• North Carolina Board of Pharmacy registration is required.
• Pharmacy Technician certification is required from the Pharmacy Technician Certification Board (PTCB) or The Exam for the Certification of Pharmacy Technicians (ExCPT).

Nice To Haves

• Two years experience as a pharmacy technician

Responsibilities

• Establish clinic, pharmacy, and patient relationships conducive to effective patient care
• Receive referrals to complete medication prior authorizations from clinic staff, providers, and patients
• Verify prescription insurance benefits and/or medical benefits are currently active for patients
• Complete benefits investigations to determine coverage level and patient responsibility
• Submit required forms and documentation to insurance companies via phone/fax and/or web portals
• Follow up on requests to receive determination decisions in a timely manner
• Communicate and document all status updates to patients, providers, and pharmacies
• Assists self-pay and underinsured patients in obtaining costly medications primarily from drug manufacturer replacement programs and manufacturer assistance programs.
• Coordinates and assists the clinic financial care counselors and social workers in identifying eligible patients.
• Works with the Patient Revenue Management Organization to assist in drug replacement for insured patients with drug denials.
• Coordinate and deliver medications to patients being discharged from the hospital.
• Provide education using pill boxes with medication sheets.
• Forwards credits to Pharmacy Financial Management Team for assisted patients.
• Interviews potential patients for assistance and collect all financial forms related to the self-pay status.
• Prepare prescriptions for a pharmacist to check pursuant to a physician order.
• Inputs patient information (including insurance information) into WAM.
• Works with clinical pharmacists to follow patient management program requirements
• Provides input into and participates in quality improvement activities
• Other duties as appropriate for this position

Benefits

• $2,500 Commitment Bonus for Newly Hired Team Members

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED