Contact Center Pharmacy Technician, (CPhT) certification required

CVS Health • Work At Home-South Carolina, SC

1d • $17 - $26 • Remote

About The Position

The Pharmacy Technician acts as a liaison between patients, providers, and pharmacists, providing exceptional customer service and empathetic, professional phone support to Oak Street Health patients. The role handles medication refill and renewal requests, coordinates with pharmacies and care teams, documents patient requests, and supports appointment and transportation arrangements. This is a remote, full-time position requiring a private, distraction-free home office and reliable internet. The technician is responsible for maintaining required licensure and certification and completing continuing education.

Requirements

• At least 1 year of retail pharmacy experience.
• Active Pharmacy Technician License in the state of residence.
• Certified Pharmacy Technician (CPhT) certification.
• High school diploma or equivalent.
• Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems.
• Prior remote work experience.
• Ability to obtain high-speed internet and connect equipment directly to a router or modem.
• A distraction-free, private remote work environment and reliable dependent care during working hours.
• Ability to provide personal transportation if on-site support is required for employees within 50 miles of a physical Oak Street Health location or center.
• Ability to participate in classroom-style remote training sessions.
• Understanding of the conscientiousness, professionalism, and reliability required in a remote work environment.
• Ability to perform daily responsibilities with minimal supervision.
• Demonstrated ability to deliver high-quality customer service and provide confident, professional service to Oak Street Health patients and internal partners.
• US work authorization.

Nice To Haves

• Bilingual Spanish; medical Spanish is a plus.
• Strong working knowledge of MS Office and Google Suite.

Responsibilities

• Handle inbound calls about refill requests, investigate refill status, and fulfill medication renewal requests according to applicable processes.
• Contact patients to assist or remind them to obtain medication refills from retail, independent, or mail-order pharmacies.
• Make outbound calls to pharmacies on behalf of patients when needed.
• Manage the stated daily call volumes: 40–50 inbound calls and/or 60–80 outbound calls.
• Coordinate with center care teams to address barriers preventing patients from receiving refills.
• Use the electronic medical record platform to send requests and updates to field care teams.
• Document clear and precise information in applicable electronic platforms and record all patient requests before ending calls.
• Monitor the CareReq queue and ensure open requisitions are completed.
• Arrange transportation for center visits and schedule off-cadence or requested patient appointments.
• Use warm transfers to the triage nurse line when patients raise acute healthcare concerns.
• Execute prescription requests according to current process standards and policies.
• Maintain a private, distraction-free work environment that protects patient information.
• Meet and exceed departmental metrics and stay informed about metric changes and updates.
• Maintain licensure and certification and complete continuing education expectations.
• Perform other duties as assigned.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support physical, emotional, and financial well-being, based on eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED