Pharmacy Technician I, (CPhT) certification required

CVS Health•Work At Home-Illinois, IL

1d•$17 - $31•Remote

About The Position

The Pharmacy Technician acts as a liaison between patients, providers, and pharmacists, providing exceptional customer service and professional phone support with empathy for Oak Street Health patients. The role handles prescription refill and renewal requests, coordinates with pharmacies and center care teams, documents patient needs in electronic systems, monitors open requisitions, and supports appointment scheduling and transportation arrangements. Technicians use warm transfers to the triage nurse line for acute healthcare concerns and follow current prescription processes and department standards. This is a remote role requiring a private, distraction-free home office, reliable dependent care during working hours, high-speed internet, and the ability to participate in remote training. The position involves substantial daily call volumes and meeting departmental performance metrics. Technicians must maintain their license and certification and complete continuing education requirements. Career development opportunities include a structured progression from Pharmacy Technician I to higher technician levels based on tenure, performance, reliability, communication, and demonstrated expertise.

Requirements

At least 1 year of retail pharmacy experience.
Active Pharmacy Technician License in the state of residence.
Certified Pharmacy Technician (CPhT) certification.
High school diploma or equivalent.
Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems.
Prior remote work experience.
Ability to obtain high-speed internet and hardwire equipment to a router or modem.
A distraction-free, private remote work environment and reliable dependent care during working hours.
Ability to provide own transportation if on-site support is required for employees located within 50 miles of a physical Oak Street Health location or center.
Ability to participate in classroom-style remote training sessions.
Understanding of the conscientiousness, professionalism, and reliability required in a remote work environment.
Ability to execute daily responsibilities with minimal supervision.
Demonstrated ability to deliver high-quality customer service and provide confident, professional service to Oak Street Health patients and internal partners.
US work authorization.

Nice To Haves

Bilingual Spanish; medical Spanish is a plus.
Strong working knowledge of MS Office and Google Suite.

Responsibilities

Handle inbound calls for refill requests, investigate refill status, and fulfill medication renewal requests as indicated.
Contact patients and assist or remind them to obtain medication refills from retail, independent, or mail-order pharmacies.
Call pharmacies on behalf of patients when needed.
Handle approximately 40–50 inbound calls and/or 60–80 outbound calls per day.
Coordinate with center care teams to address barriers preventing patients from receiving refills.
Use the electronic medical record platform to send requests and updates to field care teams.
Document clear and precise information in applicable electronic platforms.
Capture and document all patient requests before ending each call.
Monitor the CareReq queue and ensure open requisitions are completed.
Arrange transportation for center visits.
Schedule off-cadence or requested patient appointments.
Use warm transfers to the triage nurse line when patients raise acute healthcare concerns.
Execute prescription requests according to current process standards and policies.
Maintain a private, distraction-free work environment that protects patient information.
Meet and exceed departmental metrics and stay informed about metric changes and updates.
Maintain licensure and certification and complete continuing education expectations.
Perform other duties as assigned.