Pharmacy Technician 2

Oregon Health & Science University • Portland, OR

1d

About The Position

The Pharmacy Technician 2 provides technical support to licensed pharmacists at Family Medicine at Richmond Pharmacy, which distributes medications and offers clinical services to a diverse patient population. The role includes Pharmacy Technician 1 functions, including inventory management, third-party plan processing, and customer service, as well as supporting pharmacists through clinical panel management activities. These activities include gathering information for medication reconciliations, coordinating pharmacist referrals and appointments, and identifying patients who may benefit from clinical pharmacist services.

The technician prepares outpatient prescriptions, assists with pharmacy operations and inventory control, and helps connect patients with clinical pharmacy and other clinic services. The position also supports patient-centered programs, such as appointment-based services and adherence packaging, and may include serving as a pharmacy Information Technology Contact. Work involves competing demands from clinic staff and patients and requires careful, accurate work, compassionate service, and effective multitasking. The pharmacy serves a largely indigent patient population. There may be exposure to hazardous chemicals and noise.

Requirements

• High school diploma.
• Active State of Oregon Pharmacy Technician License.
• One year of pharmacy work experience or equivalent additional education.
• Certification from the Pharmacy Technician Certification Board or National Health Career Association; certification must be maintained.
• Computer keyboarding skills.
• Excellent interpersonal communication.
• Knowledge of insurance reimbursement and the managed care environment.
• Successfully complete initial and ongoing competencies required to maintain standards of practice, legal and regulatory compliance, and OHSU policies.
• Ability to establish and maintain interprofessional relationships.
• Ability to perform the essential job functions with or without reasonable accommodations.
• Ability to multitask and remain accurate and compassionate while serving patients.

Nice To Haves

• Formal pharmacy technician training program.
• Inpatient and outpatient hospital pharmacy experience.
• Knowledge of medical and scientific nomenclature.
• Nonjudgmental and compassionate demeanor.

Responsibilities

• Enter prescription and billing information into the pharmacy computer system, retrieve and receive refill authorizations, prepare prescriptions for pharmacist review, and process refill requests through the EHR.
• Assist pharmacists with technical support, including telephone calls, medication profile maintenance, paperwork, and record keeping.
• Manage inventory, check stock for outdated products, and order pharmacy and clinic supplies from appropriate sources.
• Participate in controlled-substance audits as needed or required.
• Coordinate clinical pharmacist referrals and appointments, and help patients connect with non-pharmacy services such as behavioral health and acupuncture.
• Act as a liaison between the Reach team and clinical pharmacy in caring for very high-needs patients.
• Participate in and advance patient-centered pharmacy programs, including the appointment-based program and adherence packaging.
• Prepare patients for clinical pharmacy services by scheduling appointments, scrubbing records using criteria, initiating medication reconciliation and health history information for pharmacist review, coordinating paperwork, maintaining records, and handling billing.
• Manage pharmacy platforms such as Outcomes and prepare records for pharmacist visits.
• Some technicians may serve as the pharmacy Information Technology Contact at level 1 or 2.
• Provide consistently high-quality customer service and maintain accuracy while managing competing demands.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED