Pharmacy Tech

Lincare•Kansas City, MO

11d

About The Position

This employee works in clerical and distribution roles as needed. The role is responsible for obtaining complete and accurate documentation for prescription fulfillment and billing, communicating with customers about questions and refills, and preparing and processing customer orders accurately and on time. Medical clerical duties include reviewing and entering confirmations of orders and medical documentation for prescription dispensing and billing, generating confirmations of orders for provider approval, communicating with providers about required documentation, following up with providers daily, handling inbound and outbound customer calls, entering orders, verifying and updating customer demographic and document information, and troubleshooting account issues. Distribution and shipping duties include preparing boxes, reviewing orders in a computerized system, pulling and packaging equipment or medications, applying prescription and barcode labels, forwarding filled orders to a pharmacist for verification, stocking workstations, preparing shipment labels and sorting packages by carrier, and maintaining a safe and clean work environment. The employee may operate a forklift and/or pallet jack.

Requirements

Strong verbal and written communication skills.
Ability to use a computer and telephone to communicate.
Ability to hold a state Pharmacy Technician License as required in the state of jurisdiction.
When required, ability to pass medical clearance and a fit test for personal protective equipment (PPE).
Graduate of an accredited high school or equivalent.
At least one year of clerical or office experience.
Education sufficient to meet state licensure requirements as directed by the state of jurisdiction.

Responsibilities

Obtain complete and accurate documentation for prescription fulfillment and billing.
Answer customer questions and handle medication or supply refill communications.
Prepare and process customer orders accurately and promptly.
Review and enter confirmations of orders and medical documentation for prescription dispensing and billing.
Generate confirmations of orders for faxing to providers for approval.
Inform providers of required documentation and follow up daily to obtain it.
Communicate with customers through inbound and outbound manual or automated calls.
Enter customer orders and verify or update demographic and document information.
Troubleshoot customer account issues, including package tracking and prescription questions.
Prepare box stock using a box-taping machine or by hand.
Review customer orders in the computerized order system.
Pull and package equipment or medications to fill orders.
Apply prescription and barcode labels, add special shipping instructions when needed, and forward filled orders to a pharmacist for verification before shipment.
Stock workstations with appropriate supplies and products or equipment.
Prepare packages using computerized shipping systems, create and affix shipping labels, sort packages by carrier, and stage them for pickup.
Maintain a safe and clean work environment by keeping shelves, shipping supply areas, and workstations neat.
May operate a forklift and/or pallet jack.