Pharmacy Tech Support Call Center Representative (Home-Based)
About The Position
IQVIA is seeking a 100% remote (work from home—WFH) contract Pharmacy Support Call Center Representative to join their team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The Pharmacy Support Call Center Representative is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection. This role serves as the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program.
Requirements
- High School Diploma or equivalent
- Pharmacy Technician experience required
- HIPAA certified
- Call center experience required (3+ years preferred)
- MUST currently be working on a PSS contracted role with IQVIA
Nice To Haves
- Experience in medical claim processing is a plus
- Bi-lingual (English/Spanish) is a plus
Responsibilities
- Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
- Quickly assess the user's issue and provides first level support for problem resolution
- Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
- Recognize operational challenges and suggest recommendations to management, as necessary
- Ability to work 40 hours per week (shifts: 8:00 am – 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm EST or, 11:00 am – 8:00 pm EST) under moderate supervision
Benefits
- Potential base pay range of $18.00 per hour
- Incentive plans, bonuses, and/or other forms of compensation may be offered
- Range of health and welfare and/or other benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
