Pharmacy Tech, Mail Ops

Humana • Work at Home - Arizona, TX

7d • $40,000 - $52,300 • Remote

About The Position

The Pharmacy Technician, Mail Operations represents us by addressing outbound calls to members, or digital inquiries regarding pharmacy finance. Reporting to the Credit and Collection Supervisor, you will perform basic administrative/clerical/operational/customer support/ tasks and will work on routine and patterned assignments. You will represent us by performing the following: · Pharmacy finance handles outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts. · Addressing customer needs which may include complex financial questions, resolve issues, and educate members. Recording details of inquiries, comments or complaints, transactions or interactions and acts in accordance to it. · Process Part B claims for PDP members. · Advanced unresolved and pending customer grievances. · Will work under close guidance and within established practices and guidelines with minimal opportunity for deviation. Decisions include defined parameters around work expectations, quality standards, priorities and timing. · Perform responsibilities associated with accounts payable processing and reporting.

Requirements

• Must have an active license with the Board of Pharmacy in the appropriate state.
• National Certification, PTCB CphT
• 1 year finance experience
• Must reside in AZ or TX

Nice To Haves

• Pharmacy Operations tech experience
• Call center/customer service experience
• MS office proficiency specifically with Power Point and Excel

Responsibilities

• Pharmacy finance handles outbound member calls related to billing inquiries, credit card declines, payment plans, check by phone payments, and outstanding balances on accounts.
• Addressing customer needs which may include complex financial questions, resolve issues, and educate members.
• Recording details of inquiries, comments or complaints, transactions or interactions and acts in accordance to it.
• Process Part B claims for PDP members.
• Advanced unresolved and pending customer grievances.
• Will work under close guidance and within established practices and guidelines with minimal opportunity for deviation.
• Perform responsibilities associated with accounts payable processing and reporting.

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed