Tech Ops Engineer

Nscale•New York, NY

4d•$60,000 - $115,000•Hybrid

About The Position

We're hiring a Technology Operations Engineer to keep Nscale's internal technology running smoothly as we scale from 350 to 1,000+ people. This is the person who makes sure every Nscaler has the tools, access, and environment they need to do their best work from day one. This is a hands-on role spanning IT support, endpoint and identity management, office AV/infrastructure, and ITSM operations. You'll be the frontline for employee tech issues, but you're not just a break-fix engineer. You'll also bring a scripting and automation mindset to eliminate repetitive work, improve service delivery, and contribute to the engineering of our internal IT platform. You'll work closely with the Senior Manager of Internal IT and the broader Enterprise Systems team, and be a key part of delivering a first-class internal IT experience across our London HQ and global offices.

Requirements

3+ years in an IT support, systems administration, or technology operations role
Strong experience with macOS and Windows endpoint management, including MDM platforms(JumpCloud, Jamf, Intune, or similar)
Hands-on experience with ITSM tools: ticketing, SLA management, knowledge base, incidentmanagement (Servicely, ServiceNow, Jira Service Management, or similar)
Microsoft 365 administration: Exchange Online, SharePoint, Teams, Entra ID
Experience with Identity and Access Management: SSO, MFA, SCIM provisioning, userlifecycle management
Solid understanding of office networking: Wi-Fi, switching, VLANs, DNS/DHCP basics
AV and meeting room technology experience: Teams Rooms, Zoom Rooms, display systems, conferencing hardware
Scripting ability in at least one language (PowerShell, Python, or Bash) for automation and tooling
Strong communication skills, able to explain technical issues clearly to non-technical users

Nice To Haves

Experience with JumpCloud specifically: SSO, policies, device management, directory
Exposure to compliance frameworks: SOC 2, ISO 27001, or SOX IT General Controls
Experience supporting a fast-growing, pre-IPO company through a period of significant scale
Familiarity with onboarding/offboarding automation and JML workflow design
Experience supporting office fit-outs or expansions: structured cabling, AP placement, AV installation
Exposure to asset management tools and hardware procurement workflows
Experience supporting a multi-site or international organisation

Responsibilities

Serve as the primary point of contact for internal IT support across hardware, software, connectivity, and access issues
Manage and resolve tickets through our ITSM platform (Servicely), maintaining SLAs and accurate records
Provide both remote and in-person support across the London office and remote employees globally
Own the escalation path, resolving L1/L2 issues directly and triaging to L3 where needed
Maintain a self-service knowledge base so employees can help themselves with common issues
Contribute to continual service improvement. If the same ticket keeps coming in, fix the root cause
Manage the full device lifecycle: procurement, configuration, deployment, and offboarding
Enrol and manage all endpoints (Mac, Windows) via JumpCloud MDM
Enforce security policies across the device estate: disk encryption, screen lock, patching, AV/EDR
Maintain an accurate hardware asset register with serial numbers, assigned users, and warranty status
Manage device refresh cycles and handle hardware returns during offboarding
Support BYOD policy implementation where applicable
Administer JumpCloud as the companys IdP: user account creation, SSO configuration, group-based access policies, and SCIM provisioning
Manage the full JML (Joiner/Mover/Leaver) process in conjunction with automated workflows, ensuring access is granted on day one and revoked immediately on departure
Maintain and audit access across core platforms (Microsoft 365, Slack, Notion, Servicely, and others)
Enforce MFA across all applications and support users with authentication issues
Conduct periodic access reviews to support SOX and SOC 2 compliance
Own the end-to-end AV and meeting room environment at London HQ: video conferencing hardware (Teams Rooms), displays, presentation systems, and peripherals
Ensure meeting rooms are consistently operational and fit for purpose, including for executive and board-level meetings
Manage office network infrastructure: Wi-Fi access points, switches, guest network segregation, cabling
Act as the technical point of contact for office fit-outs, moves, and expansions
Support AV and IT setup for company events, all-hands, and offsites
Write scripts and lightweight automation to reduce manual IT toil, e.g. onboarding sequences, device config automation, ITSM workflow triggers, reporting
Use PowerShell, Python, or Bash to automate repetitive endpoint management, reporting,and access tasks
Contribute to the broader team's automation of the JML lifecycle
Identify opportunities to replace manual processes with scripts or platform-native automation
Administer the Microsoft 365 tenant post-migration: Exchange Online, SharePoint, OneDrive, Teams
Manage licences, distribution lists, shared mailboxes, and Teams configurations
Support user adoption of M365 tooling through guidance, documentation, and one-to-one help
Configure and maintain email security: SPF, DKIM, DMARC, DLP rules
Ensure endpoint compliance is maintained and evidenced: encryption status, patch levels, AV deployment
Support IT audit evidence collection for SOC 2, ISO 27001, and SOX ITGCs
Contribute to IT policy documentation (Acceptable Use, Password Policy, Remote Working, etc.)
Participate in security awareness initiatives and phishing simulations
Follow and enforce change management processes for IT changes