Pharmacy Support Specialist

TruDataRx • Franklin, TN

4d • Remote

About The Position

This role is full-time, remote. This individual will support the Customer Service, prior authorizations, and other needs of the TruCard Product and Pharmacy team. Resolve and log all inbound member or client concerns Complete administrative tasks related to prior authorizations and appeals Support clinical team in prior authorization case reviews Support clinical team with outbound member and provider calls Perform additional projects and tasks as needed

Requirements

• Minimum of 2 years experience in PBM operations, including medical necessity or prior authorization case reviews
• Leadership experience (e.g., team lead or trainer) or experience with special projects (e.g., inventory management) will be considered for candidates without PBM experience
• Fast learner and interested in potential growth opportunities as the product roles expand
• Excellent verbal and written communication skills
• Ability to work well with others in a collaborative environment
• Ability to get things done with resources you don’t control
• Willingness to admit you don’t know and ask for help
• Exhibit constant curiosity and a drive to problem solve
• Exhibit desire to learn and grow on a continuous basis
• Excellent technical skills in Google Work products (Docs, Drive, Slides) and Microsoft (Word, PPT, Excel)

Nice To Haves

• Pharmacy technician experience
• PBM experience
• A track record of fostering collaboration, resolving conflicts, and managing projects

Responsibilities

• Resolve and log all inbound member or client concerns
• Complete administrative tasks related to prior authorizations and appeals
• Support clinical team in prior authorization case reviews
• Support clinical team with outbound member and provider calls
• Perform additional projects and tasks as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed