Pharmacy Support Specialist
TruDataRx•Franklin, TN
•Remote
About The Position
This role is full-time and remote. The individual will support the Customer Service, prior authorizations, and other needs of the TruCard Product and Pharmacy team. Responsibilities include resolving and logging all inbound member or client concerns, completing administrative tasks related to prior authorizations and appeals, supporting the clinical team in prior authorization case reviews, and supporting the clinical team with outbound member and provider calls. Additional projects and tasks may be assigned as needed.
Requirements
- Minimum of 2 years experience in PBM operations, including medical necessity or prior authorization case reviews
- Leadership experience (e.g., team lead or trainer) or experience with special projects (e.g., inventory management) will be considered for candidates without PBM experience
- Fast learner and interested in potential growth opportunities as the product roles expand
- Excellent verbal and written communication skills
- Excellent technical skills in Google Work products (Docs, Drive, Slides) and Microsoft (Word, PPT, Excel)
- Ability to work well with others in a collaborative environment
- Ability to get things done with resources you don’t control
- Willingness to admit you don’t know and ask for help
- Exhibit constant curiosity and a drive to problem solve
- Exhibit desire to learn and grow on a continuous basis
Nice To Haves
- Pharmacy technician experience
- PBM experience
- A track record of fostering collaboration, resolving conflicts, and managing projects
Responsibilities
- Resolve and log all inbound member or client concerns
- Complete administrative tasks related to prior authorizations and appeals
- Support clinical team in prior authorization case reviews
- Support clinical team with outbound member and provider calls
- Perform additional projects and tasks as needed
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
