Bi-lingual Pharmacy Tech Support/Call Center Rep (Remote Work from Home)

IQVIA • Tampa, FL

6d • Remote

About The Position

IQVIA is seeking a bilingual Pharmacy Support Call Center Representative for a fully remote, contract role supporting an Opus Health program. The representative is the primary call center contact for patients, pharmacies, and medical professionals. The role provides payment assistance support, including help with co-pay cards or vouchers, card activation, program eligibility, program benefits, and troubleshooting rejected submissions. The role is managed by an external agency, with the possibility of conversion to an IQVIA full-time employee.

The position involves providing first-level assistance through telephone, email, fax, or other available contact methods. Representatives work 40 hours per week under moderate supervision. Several schedules are available, ranging from 8:00 a.m. to 5:00 p.m. through 11:00 a.m. to 8:00 p.m. Eastern Time. Applicants must reside in the same country where the job is located. The stated pay is $18.00 per hour.

Requirements

• High school diploma or equivalent.
• Pharmacy Technician experience.
• HIPAA certification.
• Bilingual in English and Spanish.
• Ability to work 40 hours per week under moderate supervision.

Nice To Haves

• Three or more years of call center experience is preferred.
• Experience in medical claim processing.

Responsibilities

• Provide initial support for customer requests through telephone, email, fax, or other available contact methods.
• Quickly assess users’ issues and provide first-level support toward resolution.
• Document information specific to the resolution.
• Escalate unresolved issues promptly to the appropriate area.
• Recognize operational challenges and recommend improvements to management as necessary.
• Assist with card activation, program eligibility, explanation of program benefits, and explanation or troubleshooting of submission rejections.

What This Job Offers

• Education Level: High school or GED