Pharmacy Services Representative - Phone Agent

CVS Health•Honolulu, HI

1d•$17 - $34•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. This position will require you to demonstrate strong attention to detail, utilize problem solving skills, and be a highly focused, performance-driven individual. This customer service position interacts directly with customers to answer questions, solve problems, provide education, and maintains our company’s reputation for high-quality service. It requires independent and self-directed performance. The primary function is to effectively handle incoming or outgoing phone calls to patients, clients, and other customers while proactively gaining patient and order information. This position requires a working knowledge of insurance, health care, reimbursement-related requirements for dispensing, processing of new referrals, and providing customer education, and routine assessment and problem identification with appropriate escalation to a pharmacist.

Requirements

Must live in Hawaii, preferably on Oahu.
Strong attention to detail.
Problem solving skills.
Highly focused, performance-driven individual.
Ability to adapt/respond professionally.
High volume phone contact handling and verbal communication skills including active listening.
Ability to capture necessary information from the patient discussion while multi-tasking and toggling between numerous computer applications.
Ability to multi-task, prioritize and manage time effectively.
Problem solving skills, conflict resolution, and ability to think under pressure.
Use of empathy and patience when dealing with confused or irate customer.
Attention to detail.
H.S. Diploma or equivalent.

Nice To Haves

Six months experience handling and resolving a high volume of complex customer needs over the phone.
Healthcare work experience and familiarity with benefits, insurance, prescriptions.
Pharmacy Technician license/certificate based on specific assigned duties and State pharmacy requirements.

Responsibilities

Handle incoming or outgoing phone calls to patients, clients, and other customers.
Proactively gain patient and order information.
Provide customer education.
Perform routine assessment and problem identification with appropriate escalation to a pharmacist.