Pharmacy Program Team Lead

Cencora • Edmonton, AB

2d • Onsite

About The Position

Every prescription that leaves our pharmacy represents a patient counting on us. As a Pharmacy Program Team Lead, you will be the driving force behind a dedicated team that ensures specialty medications reach the people who need them — accurately and on time. You won't just manage workflows; you'll mentor talent, solve complex problems, and shape the future of specialty pharmacy operations. If you thrive on leading people, improving processes, and making a tangible difference in patient care — this is your opportunity.

Requirements

• Strong proficiency in Kroll and adjudication practices.
• Excellent knowledge of public and private third-party payer policies.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication skills.
• Ability to lift up to 50 lbs as part of daily duties.

Nice To Haves

• Professional Certificate of Registration with a Provincial College of Pharmacy plus 2+ years of related experience.
• Previous supervisory or management experience.
• Knowledge of the broader pharmaceutical industry.
• Minimum 2 years of Specialty Pharmacy experience.

Responsibilities

• Guide, coach, and mentor a team of non-pharmacist pharmacy professionals, fostering a culture of accountability, collaboration, and continuous growth.
• Champion equitable workload distribution and support cross-functional teamwork across pharmacy programs.
• Play a hands-on role in onboarding new hires and cross-training existing team members so everyone can excel.
• Coordinate end-to-end prescription workflow to consistently meet daily program deadlines.
• Monitor outgoing shipments to confirm timely delivery and resolve any exceptions proactively.
• Oversee inventory management practices and ensure routine administrative tasks are completed on schedule.
• Enter, retrieve, and verify prescription data with meticulous accuracy.
• Serve as the Subject Matter Expert for your assigned program portfolio — maintaining comprehensive drug and program knowledge and sharing it effectively with your team.
• Stay informed on programs managed by other teams to enable seamless collaboration.
• Partner with Pharmacy Managers, Pharmacists, and program management to align on priorities and deliver results.
• Represent pharmacy at interdepartmental meetings and contribute to strategic discussions.
• Prepare, review, and maintain Quality Assurance documentation, including CAPAs.
• Report Adverse Events in accordance with provincial regulatory standards and contractual obligations.
• Process manual claims, audits, and financial documentation accurately and on time.
• Liaise with the pharmacy Accountant on accounts receivable, benefits assignment, and related records.
• Understand and act on pharmacy performance metrics to identify opportunities for improvement.
• Review and analyze reports, invoices, and financial data to support informed decision-making.

Benefits

• Competitive compensation and comprehensive benefits.
• Signing Bonus: Available for qualified candidates
• Professional development opportunities and clear pathways for career growth.
• A leadership role with real impact on patient outcomes and team development.
• A collaborative, supportive culture that values innovation and continuous improvement.
• medical, dental, and vision care
• comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
• support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.
• variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed