Pharmacy Program Team Lead

Cencora•Burlington, ON

6d•Onsite

About The Position

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business. Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Requirements

Minimum two (2) years Specialty Pharmacy experience
Excellent knowledge of pharmacy operations
Strong proficiency in Kroll and adjudication practices
Excellent knowledge of Public, and private TP payers' policies
Proficiency in Microsoft applications (Outlook, Word, Excel, PowerPoint)
Strong written and verbal communication skills
Effective conflict-resolution skills
Demonstrates honesty and integrity in their interactions
Creates a positive work environment and encourages team member to share ideas
Contribute to individual development of team members through effective coaching
Ability to work independently and in a team environment
Excellent time management skills, with the ability to multi-task and maintain accuracy
Meticulous and well-organized, with strict attention to detail
Makes sound decisions and takes responsibility for them
Excellent problem-solving ability
Able to work under pressure and adapt quickly to changing business needs
Willing to go beyond the call of duty and motivates team to do the same
As part of your job duties, you may be required to lift up to 50 lbs

Nice To Haves

Professional Certificate of Registration with Provincial College of Pharmacy
Knowledge of pharmaceutical industry an asset
Previous supervisory or management experience an asset
Bilingualism, French/English is an asset
Working knowledge of ABSG Programs an asset

Responsibilities

Coordinate prescription workflow and related activities to meet daily deadlines
Ensure workload is shared equitably among associates, including those in other teams
Coach and mentor their team members
Actively contribute to the successful on-boarding of new hires and cross-training of existing associates
Collaborate with other pharmacy associates to achieve desired results
Ensure team monitors outgoing shipments to ensure delivery occurred within desired time frame
Consult regularly with Pharmacy Manager, Pharmacists and other pharmacy program management
Resolve or escalate operational and customer issues through a solution-based approach
Maintain comprehensive knowledge of, and documentation on, the drugs/programs assigned to their team
Maintain working knowledge of the drugs/programs assigned to other teams
Able to disseminate knowledge and information efficiently to their team
Act as a Subject Matter Expert for their program portfolio
Work collaboratively with other Innomar business units and ABSG Patient Programs (including Health Forward) in fulfilling pharmacy responsibilities in program development and execution
Participation in and representation of pharmacy at interdepartmental meetings
Prepare/review and process manual claims and audits in a timely manner
Liaise with the pharmacy Accountant to manage accounts receivable, assignment of benefits, and related documentation
Enter prescriptions into the computer; retrieve and/or correct data in computer
Assist team in completion of day-to-day activities to meet Program deadlines
Screen calls and gather relevant information for Pharmacist
Oversee inventory management practices
Ensure timely completion of routine administrative tasks
Understand pharmacy performance metrics
Review and analyze reports, invoices or other financial documentation
Prepare, review and/or maintain Quality Assurance documentation, including CAPAs
Report Adverse Events in accordance with provincial regulatory standards and, where applicable, internal and contractual obligations
Fulfill any other duties within their scope of practice as outlined in the Job Description relevant to that designation
The Pharmacy Program Team Lead will also be assigned other duties and tasks as required from time to time

Benefits

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities