Team Lead / Program Manager

Carefirst Seniors & Community Services Association•Toronto, ON

2d•Hybrid

About The Position

Carefirst Seniors & Community Services Association is a non-profit charitable community services agency established since 1976. Our spectrum of services has grown from the delivery of Chinese meals-on-wheels service to a full range of community support services, covering the whole Greater Toronto Area. With a staff of 500 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a year, including seniors, adults, youth with physical, social, emotional and health challenges. 3,000 of whom are "home-bound" and frail. We are currently seeking a Team Lead / Program Manager to fill a vacant position at our Community Support Services team.

Requirements

Master/Bachelor of Social Work from an accredited institution
Current registration in good standing with the Ontario College of Social Workers
Minimum of 5 years of frontline experience in social work intervention in a community-based setting
Minimum of 2 years of experience in a supervisory or leadership capacity within social services/health care sector
Proficient in case management, coordination, and psychological counselling techniques
Strong understanding of social support services, welfare system and community resources in the GTA
Excellent client service skills including needs assessment, care plan development, and group facilitation
Knowledge of community resources for health promotion, chronic disease management, and prevention
Experience in developing, implementing, monitoring and evaluating education programs and activities within communities
Strong communication, time management and problem solving skills
Ability to build positive relationships with clients, families, volunteers, and community stakeholders
Proficiency with Microsoft Office applications and other data-based applications (AlayaCare) is an asset
Fluency in written and spoken English, a second language commonly used by clients, i.e. Cantonese or Mandarin, is preferred
Valid vulnerable sector police record check completed within the past 12 months
Valid driver's license and access to a reliable vehicle is an asset

Responsibilities

Provide direct client services, including intake assessments, care plan development, case management, client interventions, support counseling, service navigation, and providing information and referral services
Deliver and facilitate group activities, education workshops, special events and projects to address the needs of the seniors/caregivers/families
Advocate for clients/caregivers/families on social, psychosocial and mental health matters, ensuring culturally sensitivity
Assess community needs and strengths, identify gaps in service delivery and propose innovative solutions or new program models to address emerging needs in the aging population
Support the strategic planning, coordination and evaluation of the Community Support Services Team to optimize service delivery.
Assist in building and maintaining strategic partnership with local healthcare providers, government agencies and other service organizations to enhance the referral network and resources pool
Provide clinical/administrative supervision to staff and students and support internal training for staff on topics relating to aging in community, dementia care, elder abuse prevention, and system navigation
Maintain accurate and up-to-date records, including cases files, group activities, program statistics, evaluation reports, and financial documents for fee-based services