Pharmacy Patient Advocate

ProCare Rx•Gainesville, FL

1d•Onsite

About The Position

The Pharmacy Patient Advocate will be responsible for ensuring proper record maintenance, handling inbound and outbound calls related to prescription inquiries and services, performing benefit investigations, coordinating medication delivery, and utilizing operating systems to manage medication adherence and reimbursement. This role also involves acting as a liaison within the healthcare system to facilitate timely medication access for patients and maintaining strict patient confidentiality and HIPAA compliance.

Requirements

High school diploma or GED is required
Florida or Georgia Registered Pharmacy Technician is required
Bilingual – English and Spanish REQUIRED.
Excellent communication skills
Basic computation skills
Strong knowledge of medical and pharmacy terminology
Knowledge of Microsoft Office or Google Suite
Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting

Responsibilities

Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
Perform benefit investigations and coordination of benefits
Coordinating timely and accurate medication delivery with members and providers
Using operating systems and other tools to assist in managing medication adherence /reimbursement services
Directing all clinical inquiries and clinical concerns to a pharmacist
Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
Maintain patient/member confidentiality and HIPPA compliance at all times