Pharmacy Patient Advocate

ProCare Rx Career • Gainesville, GA

7h • Onsite

About The Position

The Pharmacy Patient Advocate is responsible for ensuring proper record maintenance, handling inbound calls regarding prescription inquiries, and conducting outbound calls for various purposes such as welcome calls, refill scheduling, and physician office follow-ups. This role involves performing benefit investigations, coordinating benefits, and managing medication delivery. The advocate will utilize operating systems to assist with medication adherence and reimbursement services, direct clinical inquiries to a pharmacist, and act as a liaison within the healthcare system to ensure timely medication access for patients. Maintaining patient confidentiality and HIPAA compliance is paramount.

Requirements

• High school diploma or GED is required
• Florida or Georgia Registered Pharmacy Technician is required
• Bilingual – English and Spanish REQUIRED
• Excellent communication skills
• Basic computation skills
• Strong knowledge of medical and pharmacy terminology
• Knowledge of Microsoft Office or Google Suite
• Minimum 2 years’ experience in a customer service setting or minimum of 1 year in a specialty pharmacy setting

Responsibilities

• Ensuring proper record maintenance including collecting allergies, contact information, and payment methods
• Handle inbound calls concerning prescription inquiries and/or triage to the appropriate departments as needed
• Conducting outbound calls such as welcome calls, refill scheduling calls and physician office follow up calls
• Perform benefit investigations and coordination of benefits
• Coordinating timely and accurate medication delivery with members and providers
• Using operating systems and other tools to assist in managing medication adherence /reimbursement services
• Directing all clinical inquiries and clinical concerns to a pharmacist
• Act as a liaison with various channels of healthcare to provide timely access of medication to the patient
• Maintain patient/member confidentiality and HIPPA compliance at all times

Benefits

• Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance
• Paid vacation and holiday pay
• Employee Wellness Program
• 401(k) with a company match
• Employee Assistance Program
• Employee referral program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED